topic Re: Netflix not loading in Sky Q

Netflix not loading

JasonSmudge — Mon, 18 Dec 2023 18:33:08 GMT

Went on to apps and tried to load Netflix but all it's doing is the loading circle keeps going round and round.
Anybody help.

Re: Netflix not loading

MarkGoldsmith — Mon, 18 Dec 2023 18:37:06 GMT

Have you tried rebooting by unplugging the device for 30 seconds?

if that doesn't help it sounds like it could be the internet connection the device is getting. How is it connected via WiFI or Ethernet?

Re: Netflix not loading

JasonSmudge — Mon, 18 Dec 2023 18:47:55 GMT

WiFi is good, haven't got a problem with it.
Haven't tried switching the box off and restarting the box yet.

Re: Netflix not loading

MarkGoldsmith — Mon, 18 Dec 2023 18:52:34 GMT

Also don't suppose this has happened after you have turned it on out of standby has it?

if so you may want to change a couple of settings as by default the WiFi gets turned off when the device goes into standby and it can take a while to turn back on when you put it out of standby.

in settings set networked standby mode to ON and that ensures the WiFi connection is maintained. It's also worth turning off overnight power saving mode as well if using WiFi if you notice issues like this first thing in the morning as well.

Re: Netflix not loading

JasonSmudge — Mon, 18 Dec 2023 20:20:50 GMT

My son had been watching You Tube on it before switching over to Netflix. So the box had been on for about an hour.

Re: Netflix not loading

MarkGoldsmith — Mon, 18 Dec 2023 20:22:46 GMT

If the reboot doesn't do anything you could try an app refresh as well.

Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution. it could take several hours for the app refresh to complete.

Re: Netflix not loading

Laing1 — Mon, 18 Dec 2023 21:17:36 GMT

@JasonSmudge wrote:

Went on to apps and tried to load Netflix but all it's doing is the loading circle keeps going round and round.
Anybody help.

@JasonSmudge there are quite a few people having the same problem and Sky is looking into the problem see the link below for the larger thread regarding this problem

there are 1 or 2 work arounds to try

https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/m-p/4428388#M602362

Re: Netflix not loading

JasonSmudge — Mon, 18 Dec 2023 22:18:28 GMT

All working now.
switched off the box at the mains and restarted it.
Thanks for all your help