topic Re: Cannot connect to the internet in Sky Q

Cannot connect to the internet

Leyla1973 — Mon, 18 Dec 2023 18:04:44 GMT

My internet provider works perfectly with every device in the house but will not connect to sky q which means I cannot connect to the mini boxes

Re: Cannot connect to the internet

Laing1 — Mon, 18 Dec 2023 20:08:47 GMT

@Leyla1973 wrote:

My internet provider works perfectly with every device in the house but will not connect to sky q which means I cannot connect to the mini boxes

@Leyla1973 who is your internet provider and what happens when you try connecting your box to your internet

Re: Cannot connect to the internet

oldfella — Mon, 18 Dec 2023 20:53:16 GMT

@Leyla1973 wrote:

My internet provider works perfectly with every device in the house but will not connect to sky q which means I cannot connect to the mini boxes

Hi @Leyla1973

Assume you have correctly carried out a Network reset as follows:

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.