topic Re: My sky q mini box constantly keeps losing connection to the main sky q box in Sky Q

My sky q mini box constantly keeps losing connection to the main sky q box

AzzWolf — Wed, 07 Jun 2023 17:52:15 GMT

My sky q mini box constantly keeps losing connection to the main sky q box. I've followed all steps restarting the boxes etc but I still keep getting the error message on the sky q mini that it's lost connection to the main sky q box

Re: My sky q mini box constantly keeps losing connection to the main sky q box

Mr+Flibbles+86 — Thu, 08 Jun 2023 07:29:25 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My sky q mini box constantly keeps losing connection to the main sky q box

Tom-W19 — Sun, 11 Jun 2023 08:03:12 GMT

Hi AzzWolf

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: My sky q mini box constantly keeps losing connection to the main sky q box

davark — Thu, 20 Jul 2023 20:58:14 GMT

I have a similar issue but not confounding as when I check in settings SkyQ mini box is tucked end internet connectivity is great but still my mini box itself says no signal or sometimes no IP address

Re: My sky q mini box constantly keeps losing connection to the main sky q box

AzzWolf — Fri, 21 Jul 2023 13:13:14 GMT

The issues still no better

Re: My sky q mini box constantly keeps losing connection to the main sky q box

Niall2 — Thu, 05 Oct 2023 19:52:46 GMT

I'm having the same problem, this is clearly the box that is failing as I have to broadband providers running at speeds of over 850 mbps on both. I have switched between the two providers and still the box keeps dropping out. I reset the box and turned it off and it connected when turned back on but then dropped out again. Seems to happen more in the evening than during the day too. First time this is happening after a year of having the box now every day hsviythis problem. Seems very fishy to me. Sort this out SKY !!!!

Re: My sky q mini box constantly keeps losing connection to the main sky q box

davark — Fri, 06 Oct 2023 11:35:49 GMT

@Niall2 thanks.

I recently changed my broadband provider to a full fibre service which seems to be what you have with those speeds.

When I described my problem with t Sky mini box the engineer suggested using one of my pre existingBT Wi fi extenders plugged in near the mini box and hard wired into the mini box. They immediately solved the problem as a much faster link speed was being supplied. No issues since and that was meant weeks ago now.

Re: My sky q mini box constantly keeps losing connection to the main sky q box

Niall2 — Fri, 06 Oct 2023 22:24:51 GMT

Thanks but I can't use an Ethernet cable as it would look completely slightly as router is on completely the other side of the room or upstairs in a bedroom. So no good. but thanks. Pretty poor fox from engineers though I think the wireless function on the box has failed and that's Sky's work around. Very poor.

Re: My sky q mini box constantly keeps losing connection to the main sky q box

davark — Fri, 06 Oct 2023 22:43:57 GMT

@Niall2 I completely agree that a hard wire may fix the issue but if unsightly in fully circumstances end not a suitable answer in 2023 when WiFi6 ax is available and should work seemlessly on its own. Is a bit of a cop out restoring to Ethernet cable but it got my wife of my back for never having a reliable TV in the kitchen. Needs must. If you sorry thing with WiFi with high reliability do let me know buddy.

Re: My sky q mini box constantly keeps losing connection to the main sky q box

Niall2 — Fri, 06 Oct 2023 23:47:05 GMT

No totally agree. No worries will do

Re: My sky q mini box constantly keeps losing connection to the main sky q box

HannahRT — Sun, 08 Oct 2023 07:13:03 GMT

This keeps happening to me, every time I turn the sky mini TV back on I get an error message. Only way I can get it working again is by unplugging both boxes and turning back on which is really annoying every time you want to watch TV.

Re: My sky q mini box constantly keeps losing connection to the main sky q box

davark — Sun, 08 Oct 2023 17:59:55 GMT

@ Hannah RT,I strongly suggest you complain to Sky and get an engineer visit to troubleshoot the issue, update any software or firmware needed and/or replace any faulty items like mini box or booster. We were given a letter booster which helped for a good while but eventually we opted for the BT extender and Ethernet plugged directly in to permanently resolve the problem. It must not be ideal send WI fi should work but having a reliable connection bests everything.

Re: My sky q mini box constantly keeps losing connection to the main sky q box

EmilyF — Mon, 06 Nov 2023 21:31:40 GMT

Hi, we had no issues for 5 years and then the last 6 months have been awful with all 3 of our mini boxes stuttering or getting the blue screen.

We've had 3 engineers out, had the mini box in our bedroom hard wired in and had our main box replaced and it's still not working.

Any other suggestions? Sky run through the same trouble shooting everytime and we've exhausted the options they suggested.

Re: My sky q mini box constantly keeps losing connection to the main sky q box

davark — Mon, 06 Nov 2023 22:48:16 GMT

@EmilyF, tout way tout had toute main box replaced, what about the mini boxes? I'd insist that/those are replaced with the latest firmware updates boxes and then try the hard wiring again.

Re: My sky q mini box constantly keeps losing connection to the main sky q box

davark — Mon, 06 Nov 2023 22:52:20 GMT

@ Emily F, you said you'd had the main box replaced but have you had your mini box/es replaced with the latest version of the mini box with latest firmware and software. I'd insist that was fine based on your current issues. If they didn't help with hard wiring then I'm stumped.

Re: My sky q mini box constantly keeps losing connection to the main sky q box

scouselfc — Mon, 06 Nov 2023 22:53:24 GMT

i had problems like this found out it was on eco mode in the settings turn it off on both boxes also when the sky q updates box u need to put sky q on stand by and switch on it will be updated then u will need to re connect mini box as the update on sky q knocks the mini out !! hope this helps !! good luck !!

Re: My sky q mini box constantly keeps losing connection to the main sky q box

EmilyF — Wed, 08 Nov 2023 13:58:21 GMT

Thanks all, I will try your suggestions and if no luck try another call with Sky. Almost reassuring to see it's not just us experiencing the issue, it drives me mad!

Re: My sky q mini box constantly keeps losing connection to the main sky q box

Leet5096 — Mon, 18 Dec 2023 14:16:27 GMT

Hi,

We have 3 min boxes and Sky Q, we keep losing connectivity to the Sky Q box from all 3 mini's mostly at differing times but occasionly all together. The Sky Q box continues to work fine.

We have always kept restarting the boxes, but this does not prevent it happening agai. We are seeing this issue daily and it seems to be increasing in regularity.

From this community chat it would seem we need to replace at minimum the 3 miniboxes and possibly the main Sky Q box.

Any further help?

Re: My sky q mini box constantly keeps losing connection to the main sky q box

Laing1 — Mon, 18 Dec 2023 16:08:59 GMT

@Leet5096 wrote:

Hi,

We have 3 min boxes and Sky Q, we keep losing connectivity to the Sky Q box from all 3 mini's mostly at differing times but occasionly all together. The Sky Q box continues to work fine.

We have always kept restarting the boxes, but this does not prevent it happening agai. We are seeing this issue daily and it seems to be increasing in regularity.

From this community chat it would seem we need to replace at minimum the 3 miniboxes and possibly the main Sky Q box.

Any further help?

@Leet5096 you say you are restarting them are you only restarting the mini boxes ? if so try

rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then rebooting each mini box

Re: My sky q mini box constantly keeps losing connection to the main sky q box

Leet5096 — Mon, 18 Dec 2023 16:41:07 GMT

@Laing1 I have rebooted all Sky boxes and still no improvement. I have now booked a Sky engineer to visit