topic Re: Return of equipment messages in Sky Q

Return of equipment messages

27oak — Sat, 16 Dec 2023 11:54:35 GMT

I keep getting texts asking me to return equipment but I moved house and took the equipment with me and is being used?

Re: Return of equipment messages

Katts — Sat, 16 Dec 2023 11:59:00 GMT

I need help with this too.. tracking says it's returned and yet still getting the texts, another one this morning. Although it's has taken well over a month to be signed off as delivered in the tracker

Re: Return of equipment messages

caesarome — Sat, 16 Dec 2023 13:43:42 GMT

@Katts @27oak

To get you both some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

Re: Return of equipment messages

Greenfingers001 — Sat, 16 Dec 2023 13:45:50 GMT

Thanks for escalating this. We’ve sent @27oak and @Katts invites to chat.

Re: Return of equipment messages

Lisa-P1987 — Mon, 18 Dec 2023 14:37:47 GMT

We are still looking to help you @27oak @Katts . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Return of equipment messages

Lisa-P1987 — Thu, 21 Dec 2023 16:24:54 GMT

Thanks for chatting to us @27oak . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks