topic Renewed subscription but still asked to return equipment in Sky Q

Renewed subscription but still asked to return equipment

PMJ — Mon, 18 Dec 2023 11:38:21 GMT

I cancelled and then renewed my subscription. Still being asked to return equipment although I am still using it. How do I get the request cancelled?

Re: Renewed subscription but still asked to return equipment

Daniel0210 — Mon, 18 Dec 2023 11:53:40 GMT

@PMJ

That would have been generated by you originally cancelling. To get you some help with this
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Renewed subscription but still asked to return equipment

Mr+Flibbles+86 — Mon, 18 Dec 2023 12:35:01 GMT

Thanks for escalating this. We’ve sent an invite to @PMJ to chat.