topic Re: Sky q 2 tb box keeps freezing and when you go to record or play a recorded program in Sky Q

Sky q 2 tb box keeps freezing and when you go to record or play a recorded program

Paul2005 — Sun, 17 Dec 2023 19:23:04 GMT

Sky q 2 tb box keeps freezing and when you go to record or play a recorded programme it says this programme can not be recorded. Then you have to reset the box and it's lasks about 1 hour before it does it again.

Re: Sky q 2 tb box keeps freezing and when you go to record or play a recorded program

AndySaunders — Sun, 17 Dec 2023 20:33:40 GMT

We have been having very similar problems with the Sky Q box as well.
it started freezing and jumping. Then the apps have stopped working and then this evening there was no access to recordings.

This all seemed to start when Netflix changes happened back in November. We have called Sky now on numerous occasions and they keep asking us to reset the apps and the factory settings.

I am losing the will to live with Sky and their support.

Re: Sky q 2 tb box keeps freezing and when you go to record or play a recorded program

oldfella — Sun, 17 Dec 2023 20:40:40 GMT

@Paul2005 wrote:
Sky q 2 tb box keeps freezing and when you go to record or play a recorded programme it says this programme can not be recorded. Then you have to reset the box and it's lasks about 1 hour before it does it again.

Hi @Paul2005

Looks like the Hard drive may be failing.

Work through the following link.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages