topic Re: Apple TV app in Sky Q

Apple TV app

Claire1981 — Wed, 13 Dec 2023 20:51:03 GMT

Hello, tried loading my Apple TV app on sky q box and it loads but will not let me move around or select anything. Been like this for 3 days now?

Re: Apple TV app

NuRF75 — Wed, 13 Dec 2023 22:51:54 GMT

I'm having the same problem. Layout looks a little off as well. It's not fully loading the Home Screen content and remote control does nothing

Re: Apple TV app

Claire1981 — Thu, 14 Dec 2023 12:18:08 GMT

@QSky can someone help with this?

Re: Apple TV app

hrai — Thu, 14 Dec 2023 17:20:59 GMT

@Claire1981

I had the same issue yesterday - rebooting the box fixed it for me.

Re: Apple TV app

NuRF75 — Thu, 14 Dec 2023 18:07:49 GMT

Just tried that...no effect.

Re: Apple TV app

CoopesP — Fri, 15 Dec 2023 19:50:40 GMT

Same here, just opens then does nothing!

Re: Apple TV app

Daznicol — Fri, 15 Dec 2023 22:38:44 GMT

Reboot worked 2 days ago but nothing now. Just this screen!

Re: Apple TV app

forestfan1 — Fri, 15 Dec 2023 23:04:14 GMT

Same happens with us - not been able to watch anything on Apple via sky now for 3 days. Is anyone from SKY reading this?

Re: Apple TV app

Claire1981 — Sat, 16 Dec 2023 07:59:16 GMT

Nope no one from @SKYQ has responded

Re: Apple TV app

Invisiblename — Sat, 16 Dec 2023 08:50:29 GMT

@forestfan1 wrote:
Same happens with us - not been able to watch anything on Apple via sky now for 3 days. Is anyone from SKY reading this?

This site is a customer helps customer forum, Sky do not routinely monitor it. I can escalate your issue to them.

Re: Apple TV app

Greenfingers001 — Sat, 16 Dec 2023 11:47:41 GMT

Thanks for escalating this. We’ve sent @Claire1981 an invite to chat.

Re: Apple TV app

RichieSecretz — Sat, 16 Dec 2023 21:13:47 GMT

Also having the same issue on our Sky Q box, Apple TV app is just freezing despite numerous reboots.

Re: Apple TV app

wired4sound — Sun, 17 Dec 2023 09:29:59 GMT

I'm also having this issue. I have tried to restart the Q Box and also refreshed the apps with the hidden settings. Nothing seems to work.

I have been in contact with apple support to see if it's an issue thier end.

Re: Apple TV app

everest23 — Sun, 17 Dec 2023 17:27:18 GMT

Same issue. Tried rebooting and even factory reset. Partially loads then does nothing.

Re: Apple TV app

Daniel0210 — Sun, 17 Dec 2023 17:32:04 GMT

@Claire1981

Just to point out, the two names you've tagged in your posts are not Sky tags. They are customers who unfortunately selected a tag name that suggests they are staff.

Re: Apple TV app

Lisa-P1987 — Tue, 19 Dec 2023 10:51:26 GMT

Thanks for chatting to us @Claire1981 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Apple TV app

Carr1e73 — Tue, 19 Dec 2023 17:19:52 GMT

Tried loading my Apple TV app on main sky q box and it partly loads but will not let me move around with remote or select anything. Been like this for 3 days now? Please can someone respond with some support to fix. It seems I'm not the only one with same issue

Re: Apple TV app

Invisiblename — Tue, 19 Dec 2023 17:58:17 GMT

@Carr1e73 wrote:
Tried loading my Apple TV app on main sky q box and it partly loads but will not let me move around with remote or select anything. Been like this for 3 days now? Please can someone respond with some support to fix. It seems I'm not the only one with same issue

I've escalated this to Sky, look out for a blue chat bubble on this site

Re: Apple TV app

Tom-W19 — Wed, 20 Dec 2023 11:13:27 GMT

Thanks for escalating. We've sent an invite to @Carr1e73.

Re: Apple TV app

hrai — Wed, 20 Dec 2023 17:02:03 GMT

My box now seems to have same issue now - soft reboot did nowt this time.

Fortunately the tv has an Apple TV app that works fine so we'll use that until it's resolved (hopefully)