topic Re: Sky Q mini box scrolling in Sky Q

Sky Q mini box scrolling

Durvol — Sun, 17 Dec 2023 11:06:15 GMT

When I access the Home Screen on my sky mini box it immediately starts scrolling to the right on top picks until it reaches the last selection. If I move down to the next line it does the same thing and you cannot go back to the left. I thought it may have been a stuck button in the remote, but I have paired my main SKy Q remote with the box and it does the same thing. Any suggestions?

Re: Sky Q mini box scrolling

PandJ2020 — Sun, 17 Dec 2023 11:13:48 GMT

Have you tried a reboot?

Re: Sky Q mini box scrolling

Durvol — Sun, 17 Dec 2023 12:42:49 GMT

Yes rebooted both boxes and did software update.

Re: Sky Q mini box scrolling

oldfella — Sun, 17 Dec 2023 12:45:19 GMT

@Durvol wrote:

Yes rebooted both boxes and did software update.

Hi @Durvol

If you haven't already
Try a Reset Settings in the mini box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Carry out the first Reset (Reset Settings).
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the mini box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the mini box when you press 1 & 3 together.

Re: Sky Q mini box scrolling

Durvol — Sun, 17 Dec 2023 21:29:42 GMT

Hi yes I had tried a reset and didn't think it had worked, but after leaving it switched off for an hour and then turning it on, it now appears to be working as normal. Thanks