topic Re: Upgrade my subscription to view and Missing Apps in Sky Q

Upgrade my subscription to view and Missing Apps

Tinman76 — Sun, 17 Dec 2023 10:33:59 GMT

I've just received a new Sky Q box after first was sent back due to having missing apps. After setting up this box I'm still having the same issues. I've done everything the community suggests I should to resolve this issues. I also getting a message saying that I to upgrade my subscription to view but I have all the subscription to view such channels like Netflix, Paramount plus, Discovery Plus and other such channels. Please Help!

Re: Upgrade my subscription to view and Missing Apps

Anonymous — Sun, 17 Dec 2023 10:44:33 GMT

@Tinman76 wrote:
I've just received a new Sky Q box after first was sent back due to having missing apps. After setting up this box I'm still having the same issues. I've done everything the community suggests I should to resolve this issues. I also getting a message saying that I to upgrade my subscription to view but I have all the subscription to view such channels like Netflix, Paramount plus, Discovery Plus and other such channels. Please Help!

Is your box connected to your internet? Is it through WiFi or a cable?

Re: Upgrade my subscription to view and Missing Apps

Tinman76 — Sun, 17 Dec 2023 10:48:18 GMT

Internet all set up via a Wi-Fi connection.

Re: Upgrade my subscription to view and Missing Apps

Anonymous — Sun, 17 Dec 2023 10:51:57 GMT

@Tinman76 wrote:
Internet all set up via a Wi-Fi connection.

Try the following and refresh all apps:-

https://helpforum.sky.com/t5/Sky-TV/Sky-Q-hidden-menu/ba-p/4364881

Re: Upgrade my subscription to view and Missing Apps

Tinman76 — Sun, 17 Dec 2023 10:57:43 GMT

I've already done all these and it's still the same!

Re: Upgrade my subscription to view and Missing Apps

Laing1 — Sun, 17 Dec 2023 11:29:51 GMT

@Tinman76 wrote:

I've already done all these and it's still the same!

@Tinman76 not sure if you are aware but it can take upto 24 hours for the app refresh to work usually less but can be upto 24 hours

also what firmware/software version is your box on

Re: Upgrade my subscription to view and Missing Apps

Tinman76 — Sun, 17 Dec 2023 12:23:05 GMT

Seem the box is up to date! Q230.000.14.00L.