topic Re: Sky Q going in the bin. in Sky Q

Sky Q going in the bin.

NunkieMark — Sat, 16 Dec 2023 14:42:54 GMT

Hello, I'm ready for throwing my Sky Q box in the bin and cancelling everything. I'm paying for UHD but can't view it, every time I'm told to upgrade. It's been going on for over 4 months now. I've lost patience with customer services. All the settings are corrrect and I've done everything else they've asked me to do. I still get the same message, I'd appreciate any help anyone can offer please.

Re: Sky Q going in the bin.

Laing1 — Sat, 16 Dec 2023 15:00:34 GMT

@NunkieMark wrote:

Hello, I'm ready for throwing my Sky Q box in the bin and cancelling everything. I'm paying for UHD but can't view it, every time I'm told to upgrade. It's been going on for over 4 months now. I've lost patience with customer services. All the settings are corrrect and I've done everything else they've asked me to do. I still get the same message, I'd appreciate any help anyone can offer please.

@NunkieMark can you tell us what exactly the problem is what error messages you are seeing and what you have tried can you also let us know what version of Sky Q box you have by looking at the link below and what TV make and model you have

https://www.sky.com/help/articles/sky-software-updates

Re: Sky Q going in the bin.

NunkieMark — Sat, 16 Dec 2023 18:46:11 GMT

Hello it's hardware version 32B212, Sky Q 1TB , Sony TV.

Re: Sky Q going in the bin.

NunkieMark — Sat, 16 Dec 2023 18:49:51 GMT

Just keeps saying I need to upgrade to UHD but I've been paying for it for months

Re: Sky Q going in the bin.

Laing1 — Sat, 16 Dec 2023 18:57:09 GMT

@NunkieMark wrote:

Just keeps saying I need to upgrade to UHD but I've been paying for it for months

@NunkieMark and do you have the resolution in settings > audio visual set to 2160 ?

what model is the sony TV

you do definately pay for Sky HD and Sky UHD subscription to be clear you need to pay for both

Re: Sky Q going in the bin.

nigea99 — Sat, 16 Dec 2023 18:59:54 GMT

hi @NunkieMark

What are you trying to watch is it one of the sports channels & is it when going to say SKy Sports ME UHD or is it when pressing the red button - or is it just with Movies or entertainment downloads ?

Re: Sky Q going in the bin.

NunkieMark — Sat, 16 Dec 2023 19:02:29 GMT

It's Sky Sports

Re: Sky Q going in the bin.

NunkieMark — Sat, 16 Dec 2023 19:04:39 GMT

All the settings are correct. It's a Sony KD-49XG9005

Re: Sky Q going in the bin.

nigea99 — Sat, 16 Dec 2023 19:08:39 GMT

@NunkieMark wrote:

It's Sky Sports

Do you have the full SKY Sports pack or just one of the football channels ?

Also please can you advise if you are in the UK or Ireland ?

Re: Sky Q going in the bin.

NunkieMark — Sat, 16 Dec 2023 20:14:11 GMT

Hello, full Sky Sports and I live in England.

Re: Sky Q going in the bin.

oldfella — Sat, 16 Dec 2023 20:19:32 GMT

@NunkieMark wrote:

Hello, full Sky Sports and I live in England.

Hi @NunkieMark

Is the Sony HDMI input still set to Enhanced

Re: Sky Q going in the bin.

nigea99 — Sat, 16 Dec 2023 20:33:15 GMT

@NunkieMark wrote:

Hello, full Sky Sports and I live in England.

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Sky Q going in the bin.

Greenfingers001 — Sun, 17 Dec 2023 09:00:53 GMT

Thanks for escalating this. We’ve sent @NunkieMark an invite to chat.

Re: Sky Q going in the bin.

NunkieMark — Sun, 17 Dec 2023 10:42:23 GMT

Thank you for your help

Re: Sky Q going in the bin.

Lisa-P1987 — Tue, 19 Dec 2023 10:52:48 GMT

Thanks for chatting to us @NunkieMark . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

How do I restart my UHD enquiry please?

NunkieMark — Thu, 21 Dec 2023 14:55:01 GMT

Hello, how do I restart my enquiry regarding not been able to access UHD even when I'm paying for it?

Re: How do I restart my UHD enquiry please?

PandJ2020 — Thu, 21 Dec 2023 14:57:07 GMT

Restart? You'll have to give a little more detail.

Re: How do I restart my UHD enquiry please?

Daniel0210 — Thu, 21 Dec 2023 14:59:03 GMT

@NunkieMark

I've moved your post into your original thread. You didn't participate in the chat invite you were sent. If we ask for another to be sent are you going to be able to take part?