https://helpforum.sky.com/t5/Sky-Q/Viewing-card/m-p/4511558#M620329 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3623022">@Katie+V</a>&nbsp;wrote:<BR /> <P>My sky box is not recognising the viewing card. It is saying 'please ensure the correct viewing card is inserted with the chip facing up'. I have switched it offf a few times and disconnected it still showing same message.&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3623022">@Katie+V</a>&nbsp;take the card out and give the chip a rub with a soft cloth then re-insert the card</P> Sat, 16 Dec 2023 14:37:14 GMT Laing1 2023-12-16T14:37:14Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card/m-p/4511551#M620326 <P>My sky box is not recognising the viewing card. It is saying 'please ensure the correct viewing card is inserted with the chip facing up'. I have switched it offf a few times and disconnected it still showing same message.&nbsp;</P> Sat, 16 Dec 2023 14:28:38 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card/m-p/4511551#M620326 Katie+V 2023-12-16T14:28:38Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card/m-p/4511558#M620329 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3623022">@Katie+V</a>&nbsp;wrote:<BR /> <P>My sky box is not recognising the viewing card. It is saying 'please ensure the correct viewing card is inserted with the chip facing up'. I have switched it offf a few times and disconnected it still showing same message.&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3623022">@Katie+V</a>&nbsp;take the card out and give the chip a rub with a soft cloth then re-insert the card</P> Sat, 16 Dec 2023 14:37:14 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card/m-p/4511558#M620329 Laing1 2023-12-16T14:37:14Z