topic Re: Multi room box not working in Sky Q

Multi room box not working

Paul16041974 — Fri, 15 Dec 2023 18:46:54 GMT

Multi room box not working

Re: Multi room box not working

Daniel0210 — Fri, 15 Dec 2023 18:56:47 GMT

@Paul16041974

We'll need a bit more info in order to try to offer some help.

Re: Multi room box not working

Paul16041974 — Fri, 15 Dec 2023 18:58:16 GMT

Tried all the usual things and the box light is still red and nothing working

Re: Multi room box not working

Daniel0210 — Fri, 15 Dec 2023 19:02:18 GMT

@Paul16041974

Have you rebooted the main box first, then when that's back up and running doing the same to the mini box (if it lets you)

~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Re: Multi room box not working

Paul16041974 — Fri, 15 Dec 2023 19:04:51 GMT

Done all that numours of times