topic How do I return my old sky q 2tb box back to Sky after upgrading? in Sky Q

How do I return my old sky q 2tb box back to Sky after upgrading?

Char18 — Fri, 15 Dec 2023 13:12:59 GMT

How do I return my old sky q 2b box to sky after upgrading? Or do I just put in the bin!

Re: How do I return my old sky q 2tb box back to Sky after upgrading?

PandJ2020 — Fri, 15 Dec 2023 13:16:01 GMT

@Char18 wrote:
How do I return my old sky q 2b box to sky after upgrading? Or do I just put in the bin!

Most definitely do not bin it - it belongs to Sky! (And you'll be charged if you don't return it)

How did you 'upgrade' your current box?

Re: How do I return my old sky q 2tb box back to Sky after upgrading?

TimmyBGood — Fri, 15 Dec 2023 13:16:55 GMT

@Char18 wrote:

Or do I just put in the bin!

Don't do that: it's expensive.

https://www.sky.com/help/articles/charges-for-not-returning-sky-equipment

Best to wait until Sky sends packaging, and remember to keep proof-of-postage indefinitely.

Re: How do I return my old sky q 2tb box back to Sky after upgrading?

Char18 — Fri, 15 Dec 2023 13:25:08 GMT

Hi. They came and installed my new upgraded box. Not sure why they didn't take the old one. How do you send it back? It was around 6-9 months ago I think.

Re: How do I return my old sky q 2tb box back to Sky after upgrading?

Char18 — Fri, 15 Dec 2023 13:26:08 GMT

Can I speak to someone to find out if I have been charged for it and how to send back this box.

Re: How do I return my old sky q 2tb box back to Sky after upgrading?

Daniel0210 — Fri, 15 Dec 2023 13:55:06 GMT

@Char18

Is it definitely a Sky Q box? The current charge for not returning a 2TB Sky Q box is £135 so I think you'd have noticed.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.