topic Re: Return in Sky Q

Return

Joa2 — Fri, 15 Dec 2023 11:42:20 GMT

Hello I want sent a return box for my mini box and I returned it straight away, and you are still asking for it to be returned.

but it's been sent back already

Re: Return

Daniel0210 — Fri, 15 Dec 2023 11:44:40 GMT

@Joa2
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Return

Joa2 — Fri, 15 Dec 2023 11:45:12 GMT

Returned my box but you are still messaging me

Re: Return

Daniel0210 — Fri, 15 Dec 2023 11:46:11 GMT

@Joa2
You’re talking to fellow customers here not Sky Customer Services.

Please read and answer the first reply.

Re: Return

Joa2 — Fri, 15 Dec 2023 11:46:36 GMT

I will look for reciept