topic Re: i have just moved home and my Sky Q box has been lost how do i get a replacement in Sky Q

i have just moved home and my Sky Q box has been lost how do i get a replacement

Gmac — Thu, 14 Dec 2023 15:23:09 GMT

i have just moved home and my Sky Q box has been lost how do i get a replacement

Re: i have just moved home and my Sky Q box has been lost how do i get a replacement

Laing1 — Thu, 14 Dec 2023 15:27:09 GMT

@Gmac wrote:

i have just moved home and my Sky Q box has been lost how do i get a replacement

@Gmac you will need to speak to Sky but they will probably charge you for a replacement box I have escalated this to sky i need to wait for 10 minutes before I send it through to Sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: i have just moved home and my Sky Q box has been lost how do i get a replacement

Gmac — Thu, 14 Dec 2023 15:28:12 GMT

thats fine i have no problem paying for it i just cant seem to find a number to call to order it

Re: i have just moved home and my Sky Q box has been lost how do i get a replacement

TimmyBGood — Thu, 14 Dec 2023 15:38:14 GMT

@Gmac

Remember if that's a main Q box you're also going to need a new Viewing Card, and you'll need to check with whoever you speak with that they've ordered this.

Also, make sure they have your new address...

Re: i have just moved home and my Sky Q box has been lost how do i get a replacement

Laing1 — Thu, 14 Dec 2023 15:37:03 GMT

@Gmac wrote:

thats fine i have no problem paying for it i just cant seem to find a number to call to order it

@Gmac II have escalated this so hopefully Sky will contact you on here

Re: i have just moved home and my Sky Q box has been lost how do i get a replacement

TimmyBGood — Thu, 14 Dec 2023 15:39:30 GMT

@Gmac

Oh, and if the new address hasn't had Q before, you're going to need a Home Move booking.

Re: i have just moved home and my Sky Q box has been lost how do i get a replacement

Lisa-P1987 — Fri, 15 Dec 2023 11:48:27 GMT

Hi there, thanks for the escalation. Unfortunately this is not one we would be able to support as it will likely require a payment which our team cannot sort.

The best thing to do is to begin the home move process, in which a box can be

https://www.sky.com/help/home/sky-tv/sky-tv-q/setting-up-sky-q/set-up-sky-q-box/articles/setting-up-sky-q-setting-up-new-box

If you follow this link above to the end and then pick the "no I still need help" option, it'll present you with contact info. The team can arrange the box, and card and engineer if needed.