topic Memory card needs rebooting regularly Fault code is MR104 in Sky Q

Memory card needs rebooting regularly Fault code is MR104

Barry140652 — Thu, 14 Dec 2023 10:17:35 GMT

Message on turning on TV that memory card is not inserted properly but it is. Fault code is MR104

Re: Memory card needs rebooting regularly Fault code is MR104

Chodley — Thu, 14 Dec 2023 10:26:30 GMT

You mean Viewing card?

MR104 is a network connection error between the mini and Q, not related to a viewing card and usually shows up on the mini which doesn't have a viewing card anyway.

Or is it a TV specific error about some memory card facility it has?

Re: Memory card needs rebooting regularly Fault code is MR104

Barry140652 — Thu, 14 Dec 2023 10:36:27 GMT

Looks like 2 issues. When Mini does not give TV upstairs it can be reset but shows MR104.

At same time downstairs TV says viewing card needs inserting even though it is in and up the right way!

Re: Memory card needs rebooting regularly Fault code is MR104

Invisiblename — Thu, 14 Dec 2023 10:50:01 GMT

@Barry140652 wrote:
Looks like 2 issues. When Mini does not give TV upstairs it can be reset but shows MR104.
At same time downstairs TV says viewing card needs inserting even though it is in and up the right way!

Have you tried taking the card out, cleaning the chip with a soft cloth & re-inserting it?

Re: Memory card needs rebooting regularly Fault code is MR104

Barry140652 — Thu, 14 Dec 2023 10:57:21 GMT

I will try, thank you.

Re: Memory card needs rebooting regularly Fault code is MR104

Barry140652 — Sat, 16 Dec 2023 16:23:30 GMT

Does anyone hava a UK phone number for Sky where you can talk to someone??!!

Re: Memory card needs rebooting regularly Fault code is MR104

Laing1 — Sat, 16 Dec 2023 16:28:48 GMT

@Barry140652 wrote:

Does anyone hava a UK phone number for Sky where you can talk to someone??!!

@Barry140652 You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

Re: Memory card needs rebooting regularly Fault code is MR104

Mary+kennedy — Mon, 13 Jan 2025 17:14:51 GMT

Do I turn off the main sky q box? For how long?

Re: Memory card needs rebooting regularly Fault code is MR104

Invisiblename — Mon, 13 Jan 2025 17:43:55 GMT

@Mary+kennedy wrote:
Do I turn off the main sky q box? For how long?

Shouldn't matter