topic Re: Viewing card not recognised in Sky Q box in Sky Q

Viewing card not recognised in Sky Q box

Stubarru — Mon, 11 Dec 2023 18:36:35 GMT

Hi there

Over the last few months my Sky Q box intermitantly stops recognising the viewing card. In that time I have had the box replaced, the sky card replaced and for about a month no issues but come home this evening and once agin the viewing card is not being recognised. I have reset the box by switching the power off and then turning back on again and have removed the card, reinserted it but still having a problem.

Any ideas??

Thanks in advance

Re: Viewing card not recognised in Sky Q box

Addie15 — Tue, 12 Dec 2023 08:19:46 GMT

Hi there, @Stubarru. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Viewing card not recognised in Sky Q box

Stubarru — Wed, 13 Dec 2023 21:12:27 GMT

Thanks for getting back to me, the viewing card is now working but as this has happened a few times before I'd like to get it resolved .. L'll wait to be contacted

Thanks

Stubarru

Re: Viewing card not recognised in Sky Q box

Tom-W19 — Fri, 15 Dec 2023 09:49:34 GMT

Hi @Stubarru

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Viewing card not recognised in Sky Q box

VANBRANDENBURG — Mon, 22 Jan 2024 14:16:39 GMT

Viewing card not recognised. Switched TV on and off. Problem not solved