topic Re: Sky Q buffering in Sky Q

Sky Q buffering

PieMan69 — Sat, 09 Dec 2023 17:05:12 GMT

We have Sky Q and the latest Sky Broadband router installed when we moved into our new house last August.

Recently we have had issues with buffering when watching Sky recordings on iPad. Programs will stop every 20 seconds or so for a second or two and trying to forward a program by 10 seconds using the on screen button makes it freeze for 10-15 seconds. Have also had similar issues watching some programs on the Q box directly.

Re: Sky Q buffering

Mr+Flibbles+86 — Sun, 10 Dec 2023 08:34:14 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q buffering

Addie15 — Wed, 13 Dec 2023 14:48:49 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Q buffering

PieMan69 — Wed, 13 Dec 2023 15:36:32 GMT

I started a private conversation as requested and was asked my account number which I gave. Haven't had a reply since!!