topic Apps have disappeared in Sky Q

Apps have disappeared

Gavin+Faulkner — Wed, 13 Dec 2023 12:37:25 GMT

All my Sky Q apps have disappeared after receiving new sky q box and viewing card. 'Peacock' is the only app listing.

Re: Apps have disappeared

Laing1 — Wed, 13 Dec 2023 14:07:37 GMT

@Gavin+Faulkner wrote:

All my Sky Q apps have disappeared after receiving new sky q box and viewing card. 'Peacock' is the only app listing.

@Gavin+Faulkner you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

Re: Apps have disappeared

Gavin+Faulkner — Wed, 13 Dec 2023 16:11:34 GMT

All sorted @Laing1 . Thank you.

Re: Apps have disappeared

Laing1 — Wed, 13 Dec 2023 16:45:22 GMT

@Gavin+Faulkner wrote:

All sorted @Laing1 . Thank you.

@Gavin+Faulkner glad its all sorted for you

Re: Apps have disappeared

LeeM26 — Wed, 13 Dec 2023 17:55:05 GMT

I have the same issue but literally tried everything recommended and sky are sending out an engineer. However I have seen another post where it was sorted by Sky looking at the signals being sent to the viewing card. Are there any Sky employees who can look at this? I feel the engineer is going to be a waste of time as it is clearly an issue at the signal/subscription end.