topic Re: Sky cinema problems (again!) in Sky Q

Sky cinema problems (again!)

DanboJ — Wed, 13 Dec 2023 09:32:09 GMT

So I've posted quite a few times in the past regarding this issue with sky cinema and we thought we had sorted it last time I spoke to somebody!

it had been working fine up until today, now getting the same message of press red button to upgrade to sky cinema despite always having it. When I press the red button, it says I am already subscribed.

Could somebody please help 🙂

Re: Sky cinema problems (again!)

nigea99 — Wed, 13 Dec 2023 09:38:25 GMT

hi @DanboJ

Sorry you are experiencing problems again.

I will escalate your post to a SKY support team, who, hopefully, will be in touch to assist you again

As before, please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Sky cinema problems (again!)

Addie15 — Wed, 13 Dec 2023 09:51:54 GMT

Hi there! Thank you for escalating this. We have sent an invite to @DanboJ.

Re: Sky cinema problems (again!)

Greenfingers001 — Wed, 13 Dec 2023 11:27:42 GMT

Update:

Spoke with @DanboJ and resolved issue.

Thanks again for the escalation have a great day 😉