topic Re: Sky Q box keeps dropping network connection both when on WiFi and Wired in Sky Q

Sky Q box keeps dropping network connection both when on WiFi and Wired

Graham01642 — Sun, 10 Dec 2023 15:54:10 GMT

This issue has been getting progressively worse over the past few months. To resolve we power cycle the Sky Q box and it will connect and work fine. Recently those has got worse with dropping out happening multiple times a day making it nearly impossible it stream. I think after 7 years this Q box could be coming to the end of its life

Re: Sky Q box keeps dropping network connection both when on WiFi and Wired

Addie15 — Mon, 11 Dec 2023 09:06:30 GMT

Hi there, @Graham01642. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box keeps dropping network connection both when on WiFi and Wired

Addie15 — Wed, 13 Dec 2023 09:08:46 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Q box keeps dropping network connection both when on WiFi and Wired

Graham01642 — Wed, 13 Dec 2023 09:14:39 GMT

Please re escalate I just haven had chance to get back to you

thanks

Re: Sky Q box keeps dropping network connection both when on WiFi and Wired

Lisa-P1987 — Mon, 18 Dec 2023 10:14:15 GMT

Update - We spoke to @Graham01642 and after a few steps and checks, the issue seems to be resolved 🙂

Re: Sky Q box keeps dropping network connection both when on WiFi and Wired

CT20 — Thu, 22 Feb 2024 18:56:25 GMT

Hi I am having the same problem I continuously have to reconnect my sky q box to the internet it's only started doing this the last few weeks. I have done all troubleshooting/rebooting steps and still have to connect it several times everyday. Could someone advise what the possible issue is?

it's not my internet because my other tv, but phone and tablets aren't affected

many thanks

Re: Sky Q box keeps dropping network connection both when on WiFi and Wired

Tom-W19 — Fri, 23 Feb 2024 10:04:38 GMT

Hi @CT20

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box keeps dropping network connection both when on WiFi and Wired

CT20 — Fri, 23 Feb 2024 21:13:59 GMT

@Tom-W19 @Sorry I am just seeing this message

could opportunity for chat be resent please

many thanks

Re: Sky Q box keeps dropping network connection both when on WiFi and Wired

CT20 — Fri, 23 Feb 2024 21:14:17 GMT

@Tom-W19 @Sorry I am just seeing this message

could opportunity for chat be resent please

many thanks

Re: Sky Q box keeps dropping network connection both when on WiFi and Wired

Lisa-P1987 — Mon, 26 Feb 2024 10:15:41 GMT

Thanks for chatting to us @CT20 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Sky Q box keeps dropping network connection both when on WiFi and Wired

Graham01642 — Mon, 06 May 2024 09:45:40 GMT

Had sky for years, all working fine, come home from work today to find my sky q box saying there's no internet connection, checked in settings and it says to reconnect to my network, working through the steps I try to connect via WPS but nothing happens.

I've tried resetting the router, still nothing.
i have spoken to a representative and resetvthe q box, which worked for a couple of weeks

I can't watch anything on any of the sky q minis now, or streaming services