topic Re: Sky VIP Paramount+ 6 months free trial offer in Sky Q

Sky VIP Paramount+ 6 months free trial offer

dkn2k — Sun, 10 Dec 2023 23:10:12 GMT

Today, I registered for the above offer and received confirmation emails from Paramount+/Sky VIP to confirm . However, on attempting to log into Paramount+ (SkyQ) I was unable to do so. The SkyQ TV interface did not recognise the fact that I had signed up. I emailed Paramount+, and they attempted to help but in the end, said that whilst their system recognised my credentials my account did not exist. This leaves me having subscribed to the 6 month trial - which the Sky VIP App only allows me to do once (The App indicates that I have subscribed!) but currently unable to access the service - and no ability to cancel - because I haven't been given an account number. Does anyone have any ideas how to resolve this? Thanks.

Re: Sky VIP Paramount+ 6 months free trial offer

Sharonandjonny — Sun, 10 Dec 2023 23:55:22 GMT

Having the exact same issue right now!! I'm really worried that I'm going to be continuously charged once the 6 months is up, as I signed up using PayPal and no way to cancel it.

Re: Sky VIP Paramount+ 6 months free trial offer

dkn2k — Mon, 11 Dec 2023 00:46:11 GMT

Yes, mine was PayPal too. Have you taken up with Paramount+ ?

Re: Sky VIP Paramount+ 6 months free trial offer

Sharonandjonny — Mon, 11 Dec 2023 02:36:42 GMT

I've emailed customer support. I will keep you posted if I get it resolved, please do the same.

Re: Sky VIP Paramount+ 6 months free trial offer

dkn2k — Mon, 11 Dec 2023 02:49:35 GMT

Thanks, will do.

Re: Sky VIP Paramount+ 6 months free trial offer

dkn2k — Tue, 12 Dec 2023 23:14:05 GMT

Just so you know, I emailed support @ paramountplus.com earlier and explained the issue to them. They were very helpful, sent me a link to use their website. It worked.. and I now have my 6 month free trial..

Re: Sky VIP Paramount+ 6 months free trial offer

dkn2k — Tue, 12 Dec 2023 23:16:09 GMT

*Make sure you remove the spaces in the email address I gave you

Re: Sky VIP Paramount+ 6 months free trial offer

Sharonandjonny — Wed, 13 Dec 2023 03:17:46 GMT

Thanks, they responded saying that although my account has been accepted, no contract has gone through and to try again (this time not using PayPal). They didn't send me a link to use though, that would've made things easier. Glad you got it sorted.

Re: Sky VIP Paramount+ 6 months free trial offer

Invisiblename — Wed, 13 Dec 2023 07:50:27 GMT

@dkn2k @Sharonandjonny I'm assuming that neither of you subscribe to Sky Cinema, else I don't understand why you've gone done this route with P+ being free with that.

Re: Sky VIP Paramount+ 6 months free trial offer

PastSellByDate — Sat, 06 Jan 2024 16:55:50 GMT

Sky customer services have said the offer has been discontinued, but also admitted it should have worked as a VIP customer but the system will not allow them to apply it now. They were apologetic which is not much help to me

Re: Sky VIP Paramount+ 6 months free trial offer

dkn2k — Sat, 06 Jan 2024 17:18:19 GMT

Thanks for all your efforts. I eventually sorted it out by dealing with Paramount+ directly.

Re: Sky VIP Paramount+ 6 months free trial offer

DKS — Wed, 10 Jan 2024 11:10:21 GMT

Hi, does anyone have a UK contact number for paramount plus?

I had the 6 month free trial through sky vip and now can't cancel the damn thing. I've emailed paramount through the link on their website and have yet to get a response. I'm worried I'm going to be charged.

Or could anyone share the email address they used to get in contact?

Re: Sky VIP Paramount+ 6 months free trial offer

dkn2k — Wed, 10 Jan 2024 11:22:00 GMT

Hi, I'm afraid Sky's email restrictions won't let me use the email address in this forum! Pleas close up (remove the spaces from the following - and you should be able to format the address as required.

The address I successfully used was S U P P O R T @ P A R A M O U N T P L U S . C O M. I found them to be very helpful and dilligent in their attention to detail.