topic Re: Got HD but only one tv can play Netflix? in Sky Q

Got HD but only one tv can play Netflix?

Monkeyboy44 — Tue, 12 Dec 2023 21:53:18 GMT

Hi all

somethings changed

main tv and sky q box Netflix fine

upstairs q mini box Netflix stopped

on HD package aren't we suppose to have two simultaneous Netflix?

below some screenshots

thanks in advance

Re: Got HD but only one tv can play Netflix?

Monkeyboy44 — Tue, 12 Dec 2023 21:54:10 GMT

Re: Got HD but only one tv can play Netflix?

nigea99 — Tue, 12 Dec 2023 22:06:09 GMT

@Monkeyboy44 wrote:

Hi all

somethings changed

main tv and sky q box Netflix fine

upstairs q mini box Netflix stopped

on HD package aren't we suppose to have two simultaneous Netflix?

below some screenshots

thanks in advance

hi @Monkeyboy44

Have you made any significant changes today ?

As from today Netflix charges change for anyone who do make key subscription changes.

For anyone starting or making such changes there is a new separate Netflix boost to Standard add on rather than via the SKY HD add on

Re: Got HD but only one tv can play Netflix?

Monkeyboy44 — Tue, 12 Dec 2023 22:08:40 GMT

Thanks for reply

how do i check this, I log into my account it just says what Netflix i have I can't upgrade it

ajouod this upgrade have been automatic?

Re: Got HD but only one tv can play Netflix?

Monkeyboy44 — Tue, 12 Dec 2023 22:09:24 GMT

We've made no changes

Re: Got HD but only one tv can play Netflix?

nigea99 — Tue, 12 Dec 2023 22:12:17 GMT

@Monkeyboy44 wrote:

Thanks for reply

how do i check this, I log into my account it just says what Netflix i have I can't upgrade it

ajouod this upgrade have been automatic?hi @

hi @Monkeyboy44

If you haven't made any changes then you should still have Netflix Standard

I don't think the 'Boost to Netflix Standard' is being applied automatically

this may be a red herring - what is the error you are getting ?

Re: Got HD but only one tv can play Netflix?

Monkeyboy44 — Tue, 12 Dec 2023 22:20:58 GMT

Thanks

Upstairs my wife clicks the Netflix app icon within sky q and it just has a black screen with a red N and it doesn't load netflix

Re: Got HD but only one tv can play Netflix?

nigea99 — Tue, 12 Dec 2023 22:23:45 GMT

@Monkeyboy44 wrote:

Thanks

Upstairs my wife clicks the Netflix app icon within sky q and it just has a black screen with a red N and it doesn't load netflix

hi @Monkeyboy44

That doesn't sound like a subscription problem but just a box / access problem.

Have you tried a full power down restart of both mini & main boxes ?

Re: Got HD but only one tv can play Netflix?

Monkeyboy44 — Tue, 12 Dec 2023 22:25:13 GMT

thanks

no I haven't , I'll try this tomorrow

Re: Got HD but only one tv can play Netflix?

Chodley — Tue, 12 Dec 2023 23:30:41 GMT

You might need to do the shenanigans in the "netflix gets stuck on a spinning icon" thread.

best solution so far is accessing netflix on your phone or PC and going to "manage access and devices" and signing OUT the sky boxes. Then try again.