My main box keeps freezing

hetty2013 — Tue, 12 Dec 2023 19:29:46 GMT

My sky box freezes at least every other day, we've tried letting it sit for long periods of time to see if it comes good but only way is to turn it off and back on again at plug

Re: My main box keeps freezing

oldfella — Tue, 12 Dec 2023 19:55:30 GMT

@hetty2013 wrote:

My sky box freezes at least every other day, we've tried letting it sit for long periods of time to see if it comes good but only way is to turn it off and back on again at plug

Hi @hetty2013

See if a Reset settings helps.

Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

topic Re: My main box keeps freezing in Sky Q

My main box keeps freezing

Re: My main box keeps freezing