topic No connection in Sky Q

No connection

jellytot72 — Tue, 12 Dec 2023 19:19:18 GMT

Help I've reset router and box. Still no network connection !!

Re: No connection

oldfella — Tue, 12 Dec 2023 19:47:34 GMT

@jellytot72 wrote:

Help I've reset router and box. Still no network connection !!

Assume this is your main Q box.

Have you carried out a Network reset on the Q box.Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: No connection

jellytot72 — Tue, 12 Dec 2023 19:48:57 GMT

Thank you. I'm all sorted

Re: No connection

Russ4938 — Mon, 09 Sep 2024 09:27:36 GMT

Ours went down last night similar scenario to several months back. No voice, no BB!

Status said nothing wrong nor did there testing facility however, it's coming back as failed locally now!

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Moderator note: Removed inappropriate language