topic Re: No viewing card in Sky Q

No viewing card

Naran5 — Tue, 12 Dec 2023 15:09:19 GMT

I have received no viewing card?

Re: No viewing card

Mark39 — Tue, 12 Dec 2023 15:13:33 GMT

Background, please. Why would you be expecting one?

Re: No viewing card

Naran5 — Tue, 12 Dec 2023 15:31:48 GMT

Because it says I need one for my sky sports & TNT sports channels.

Re: No viewing card

caesarome — Tue, 12 Dec 2023 15:34:27 GMT

Are you a paying Sky Tv customer ?

Re: No viewing card

Mark39 — Tue, 12 Dec 2023 15:36:05 GMT

Are you new to Sky TV? If you're an existing subscriber you'll already have a Viewing Card.

Re: No viewing card

Naran5 — Tue, 12 Dec 2023 15:48:07 GMT

So i was with sky back about a year ago, I've just rejoined with sky. So I haven't got a previous sky card to put in the box.

The sky Q box has come with eveything bar the viewing card.

Re: No viewing card

Mark39 — Tue, 12 Dec 2023 15:53:05 GMT

Usually the Viewing Card is either sent directly to you by Sky, or the installing engineer provides one. If you don't have one, you'll need to give Sky a call.

Re: No viewing card

Laing1 — Tue, 12 Dec 2023 16:14:21 GMT

@Naran5 wrote:

So i was with sky back about a year ago, I've just rejoined with sky. So I haven't got a previous sky card to put in the box.

The sky Q box has come with eveything bar the viewing card.

@Naran5 if you have returned within 1 year and Sky have sent out a self install main box then they expected you to still have your old viewing card

I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: No viewing card

Tom-W19 — Tue, 12 Dec 2023 16:22:44 GMT

Thanks for escalating. We've sent an invite to @Naran5.

Re: No viewing card

Tom-W19 — Fri, 15 Dec 2023 09:57:34 GMT

Hi @Naran5

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.