topic Re: Returned equipment in Sky Q

Returned equipment

yellowstone — Tue, 12 Dec 2023 14:47:44 GMT

Had email saying thank you for returning equipment. Then I have another email saying if not returned by 25/12 then there will be costs. Can't find receipt from post office but have email.

Re: Returned equipment

Laing1 — Tue, 12 Dec 2023 15:03:10 GMT

@yellowstone wrote:

Had email saying thank you for returning equipment. Then I have another email saying if not returned by 25/12 then there will be costs. Can't find receipt from post office but have email.

@yellowstone id keep hold of that e-mail it may be as the 2 emails have come from different departments that they have overlapped if Sky continue to chase you for the return let us know and we can escalate this to them

Re: Returned equipment

Daniel0210 — Tue, 12 Dec 2023 15:03:48 GMT

@yellowstone
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned equipment

Addie15 — Tue, 12 Dec 2023 15:05:52 GMT

Hi there! Thank you for escalating this. We have sent an invite to yellowstone.

Re: Returned equipment

Addie15 — Tue, 12 Dec 2023 15:33:38 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.