topic Re: No network connection in Sky Q

No network connection

bbrontte — Tue, 12 Dec 2023 14:11:05 GMT

I can't access sky cinema, on demand, recordings nothing. It says no network connection and I've reset the box. Please help me this has been going on for a week now - I've called my internet provider (see the light) and they haven't been able to help

Re: No network connection

bbrontte — Tue, 12 Dec 2023 14:29:02 GMT

Help pls

Re: No network connection

Addie15 — Tue, 12 Dec 2023 14:40:14 GMT

Hi there, @bbrontte. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No network connection

Laing1 — Tue, 12 Dec 2023 14:53:53 GMT

@bbrontte wrote:

I can't access sky cinema, on demand, recordings nothing. It says no network connection and I've reset the box. Please help me this has been going on for a week now - I've called my internet provider (see the light) and they haven't been able to help

@bbrontte who is your internet provider ?