topic Re: Tonight Netflix will not play via my Sky Q apps - why? in Sky Q

Tonight Netflix will not play via my Sky Q apps - why?

PaulSussex — Mon, 11 Dec 2023 23:41:07 GMT

Tonight, my Netflix app will not play a title, I can access my netflix via Sky Q apps. but it will not play I get error message tvq-pb-101. Keeps checking my speed and starts over I have fibre to home via BT.

On line its says the code means Netflix is being prevented from playing in the device - is this a Sky ruse for me to take netflix via sky? I have uplugged my Sky Q, the TV and the router at different points but no luck. The same "your intenret speed looks good . still having toriuble? " Message very frustrating.

All other apps are working on Sky Q. So tonight it made me log in again before this started.... something has changed on the box that now stops Netflix playing. I can stream Netflix on other devices at home. I have only 1 TV! Have NFand Q for years.

Please help.

Re: Tonight Netflix will not play via my Sky Q apps - why?

MrBlkWhtnGry — Mon, 11 Dec 2023 23:44:58 GMT

This is definitely a sky problem as I have the same issue, I donw the reset, refreshed the apps and still the same problem.

Re: Tonight Netflix will not play via my Sky Q apps - why?

Robmoody8 — Mon, 11 Dec 2023 23:48:12 GMT

I have exactly the same problem

Re: Tonight Netflix will not play via my Sky Q apps - why?

Dumdum007 — Tue, 12 Dec 2023 00:15:33 GMT

Had the same message tonight, was working fine and then nothing would work, getting the same error message as you.

Don't think it's Sky trying to get you to pay them direct (although it is cheaper) as I pay Sky for my Netflix.

Tried resetting router, refreshed apps, signed out of netflix and signed in again but still no resolve.....

Re: Tonight Netflix will not play via my Sky Q apps - why?

Dumdum007 — Tue, 12 Dec 2023 07:21:49 GMT

All working again this morning ☺️

Re: Tonight Netflix will not play via my Sky Q apps - why?

Chodley — Tue, 12 Dec 2023 07:59:08 GMT

It wasn't Sky's problem. It was a Netflix outage.

Next time, try running netflix on another device and if that also doesn't work... having said thay I think I tried on my phone at about 1am and that was ok so perhaps only affected certain types of devices

anyway there are at least 3 threads on this now 🙂