topic Re: I had a connection down on Friday. I got the connection back Netflix now won't play in Sky Q

I had a connection down on Friday. I got the connection back Netflix now won't play

Robmoody8 — Mon, 11 Dec 2023 23:33:50 GMT

I have tried the 001 thing that didn't work. Everything is working perfectly just not Netflix. I open the app all seems well then I press Play and I get this screen checking My connection and it says Internet speed good. When I press try watching the procedure repeats with the same result, try watching. Bottom right of the screen says error code tvq-pb-101(1.9.0)

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Never24 — Mon, 11 Dec 2023 23:37:06 GMT

Exact same happening to me as of 11pm today 11 December

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Kat111 — Mon, 11 Dec 2023 23:37:13 GMT

Hey

I have the same issue

Does anyone know how to fix?

I tried everything

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

FuturePrimate — Mon, 11 Dec 2023 23:37:50 GMT

Same issue.. anyone sorted?

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

bighotmama68 — Mon, 11 Dec 2023 23:38:12 GMT

I am having same problem whatever I do is not fixing the problem very unhappy

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Peanutbutter — Mon, 11 Dec 2023 23:39:15 GMT

Exact same issue here, same error code with same numbers in brackets. Started maybe 20 minutes ago. Has anyone sorted it?

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Yerrj — Mon, 11 Dec 2023 23:39:19 GMT

Yes same here not sure what to do. I powered it off and back on still the same message

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Angelpic — Mon, 11 Dec 2023 23:39:47 GMT

Same issue right very now

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Mango-juice — Mon, 11 Dec 2023 23:39:50 GMT

same issue. I restarted device as well as my router but it doesn't help

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

ANDY1254 — Mon, 11 Dec 2023 23:40:10 GMT

Im having the same issue and code,was watching then went out and now just keeps checking internet connection.even signed out of the box using netflix app and refreshed apps turned router on/off,still the same

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

bastley13 — Mon, 11 Dec 2023 23:40:11 GMT

@Robmoody8 wrote:
I have tried the 001 thing that didn't work. Everything is working perfectly just not Netflix. I open the app all seems well then I press Play and I get this screen checking My connection and it says Internet speed good. When I press try watching the procedure repeats with the same result, try watching. Bottom right of the screen says error code tvq-pb-101(1.9.0)

Same thing here

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Kat111 — Mon, 11 Dec 2023 23:40:20 GMT

Yeh.. same 😞

Does it have smt to do with sky then?

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

PaulW3 — Mon, 11 Dec 2023 23:42:08 GMT

Same here but not with Sky. Looks like a Netflix issue.

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Peanutbutter — Mon, 11 Dec 2023 23:42:22 GMT

I don't use Sky, so it's not that. I just ended up on this forum because it's the only place where this exact code has been mentioned

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

ANDY1254 — Mon, 11 Dec 2023 23:42:52 GMT

Just restarted box and router again and still same,but i can watch fine on my phone

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

FuturePrimate — Mon, 11 Dec 2023 23:43:01 GMT

I am getting network error across iPhone and iPads, even when using O2 5g rather than `sky `bb

Netflix claim all is well on their servers.. I would say not....

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

CharHark95 — Mon, 11 Dec 2023 23:43:40 GMT

I am having exactly the same problem! Everything is all fine but soon as I go onto Netflix, it's saying that same error code and I have typed it into google and it says that the data stored in my device will not allow Netflix to play. But this is clearly a Netflix problem, as I am not the only one having this problem tonight.

@Robmoody8

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

James912 — Mon, 11 Dec 2023 23:43:47 GMT

Same issue for me as of 30 minutes ago. I'm with Now Broadband (basically sky)

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Not+My+Sky+ID — Mon, 11 Dec 2023 23:43:56 GMT

Same issue. Netflix must be down despite their service page saying all is working. Sort it out Netflix!!

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Kat111 — Mon, 11 Dec 2023 23:44:14 GMT

When i google ld the code it said it had snth to do with data stored on the device that prevents Netflix from playing

Are your devices smart tvs?

Samsung by any chance?