topic Re: Mini box stuck at step 1 in Sky Q

Mini box stuck at step 1

Lucy401 — Fri, 01 Dec 2023 12:11:57 GMT

My sky mini box is stuck at step 1 of 4, remote doesn't seem to be responding to the box

Lisa-P1987 — Sat, 02 Dec 2023 08:54:02 GMT

Hi there @Lucy401 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Chodley — Sat, 02 Dec 2023 09:03:22 GMT

Have you tried a remote re-pairing?

Hold down 7&9 until the remote flashes 4 times then hold down 1&3

Lucy401 — Sat, 02 Dec 2023 09:49:48 GMT

Yes thank you managed to sort it out

Lisa-P1987 — Sat, 02 Dec 2023 09:53:14 GMT

Thanks for the update, I will close the invite 🙂

Gary56 — Mon, 11 Dec 2023 20:42:47 GMT

How did you get this resolved?
ours has been stuck for 24 hours. Have turned off at the mains and still no joy

Chodley — Mon, 11 Dec 2023 20:47:02 GMT

@Gary56 wrote:
How did you get this resolved?
ours has been stuck for 24 hours. Have turned off at the mains and still no joy

Did you try what I posted?

Lucy401 — Tue, 12 Dec 2023 07:21:37 GMT

yes I did the remote repairing then followed the steps on the screen