topic Re: Netflix freezing in Sky Q

Netflix freezing

Anonymous — Sun, 10 Dec 2023 15:52:08 GMT

Netflix freezing on Sky Q mini. Same issue was posted by another user and there was no answer given:

MikeFr 05 Aug 2023 12:55 PM :
Netflix on Sky Q box regularly freezes frequently but randomly (to be clear - not a crash, just requires pressing pause twice to restart the playback) - this is quite new behaviour but no obvious change. Netflix network speed reports 140Mb, so not a bandwidth issue. I have power cycled the sky q box, and reset settings on the box to force netflix app reinstall, neither with any effect. Any further ideas?

Re: Netflix freezing

Addie15 — Mon, 11 Dec 2023 09:05:14 GMT

Hi there, @Stuart+Parry. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Netflix freezing

Mr+Flibbles+86 — Mon, 11 Dec 2023 09:07:44 GMT

Edit to the above - We have tried to send an invite to chat but the request isn't going through. Can you please ensure you have not disabled inbox messages as this would block the invite from reaching you.