topic Sky Q lost internet connection in Sky Q

Sky Q lost internet connection

Mar6 — Sun, 10 Dec 2023 23:28:04 GMT

Sky Q not connecting to my sky broadband, tried everything, turned off at the mains. Goes off and on. Been off since tea time, I've been trying all night. Just come back on after over 6 hours off. What is happening, because my sky broadband is working my mobile phone ok , it's the sky Q that's keeps going off.

Frustrating to watch netflix or any films then it goes off

Re: Sky Q lost internet connection

Lisa-P1987 — Mon, 11 Dec 2023 16:25:29 GMT

Hi there @Mar6 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q lost internet connection

Tom-W19 — Wed, 13 Dec 2023 16:48:28 GMT

Hi @Mar6

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky Q lost internet connection

Debszyg — Wed, 13 Dec 2023 21:03:50 GMT

Sky Q not connecting to my broadband wifi so i can't use the on demansd section, tried everything, turned off at the mains. Reset everything still won't connect. Put the password in several times.. nothing wrong with my wifi. What else can i do.