topic Re: Sky box import in Sky Q

Sky box import

Hannah9512 — Sun, 10 Dec 2023 16:41:03 GMT

Hi, we have recently moved our telly and sky box. The cable to the sky box was too long and my husband had to cut it. This means the connectors are no longer attached to the cable in order to connect it to the sky box. Can someone please come out to sort this.

Re: Sky box import

nigea99 — Sun, 10 Dec 2023 16:46:01 GMT

@Hannah9512 wrote:

Hi, we have recently moved our telly and sky box. The cable to the sky box was too long and my husband had to cut it. This means the connectors are no longer attached to the cable in order to connect it to the sky box. Can someone please come out to sort this.

hi @Hannah9512

Does the cable reach your box and you just need new connectors fitting ?

Re: Sky box import

MightyQuinn — Sun, 10 Dec 2023 16:51:04 GMT

Hi @Hannah9512 You are not talking to Sky, this is a community of customers. Search Amazon for F Plug Connectors. Search YouTube if you don't know how to fit them.

Re: Sky box import

PandJ2020 — Sun, 10 Dec 2023 17:14:52 GMT

Cutting the cable didn't seem essential and would clearly stop it working... Sky may charge for this and it may take many days (weeks) to arrange.

As above, you can do it yourself or pay someone local to do it quicker.

Re: Sky box import

Chodley — Sun, 10 Dec 2023 17:26:39 GMT

This outcome must have come as quite a surprise 😉

You can just re-fit the f-plug connectors to the new ends of the cable. You'll need to strip back the surround from the central wire. Take care, they're a bit fussy.

Re: Sky box import

Laing1 — Sun, 10 Dec 2023 18:23:41 GMT

@Chodley wrote:

This outcome must have come as quite a surprise 😉

You can just re-fit the f-plug connectors to the new ends of the cable. You'll need to strip back the surround from the central wire. Take care, they're a bit fussy.

@Chodley as long as the F-plugs haven't been crimped on.

When I had Q installed as well as changing the LNB the engineers also changed the f-plugs and used crimped ones

Re: Sky box import

Chodley — Sun, 10 Dec 2023 19:27:20 GMT

@Laing1 wrote:
@Chodley wrote:
This outcome must have come as quite a surprise 😉

You can just re-fit the f-plug connectors to the new ends of the cable. You'll need to strip back the surround from the central wire. Take care, they're a bit fussy.
@Chodley as long as the F-plugs haven't been crimped on.
When I had Q installed as well as changing the LNB the engineers also changed the f-plugs and used crimped ones

Oh nice touch!

In which case, the OP would need to buy a couple of f-plugs too.

Re: Sky box import

Hannah9512 — Sun, 10 Dec 2023 19:48:04 GMT

It did if you knew the layout of my house and the bodies in it.

thanks for you let reply obviously got confused as was under the assumption this was a sky communicator. Have a great day!

Re: Sky box import

Hannah9512 — Sun, 10 Dec 2023 19:48:41 GMT

Yes that's right

Re: Sky box import

nigea99 — Sun, 10 Dec 2023 19:57:19 GMT

@Hannah9512 wrote:

Yes that's right

@Hannah9512

As others have suggested you may be best to get a couple of F-plugs & do it yourselves

SKY may charge if you get them to do it (although they may not)

if you do it yoursleves then:

When preparing the connectors you need to make sure that none of the fine strands of the outer sheathing make contact with the Central core wire - if even one touches it can cause a short circuit & the box will stop providing power to the LNB on the dish

Also, you need to make sure that the outer sheathing copper does make contact with the outer barrel of the F connector - if not, then in this case the voltage won't be supplied to the LNB

You might find this video useful:

Fitting an F Plug