topic Re: No 4k on Disney+ app in Sky Q

No 4k on Disney+ app

Manndem — Sat, 14 Oct 2023 16:58:25 GMT

I have Sky Q and a 55" 4K Sony TV. 4K works on everything but Disney+.

Does anyone have a fix for this please?

Re: No 4k on Disney+ app

Laing1 — Sat, 14 Oct 2023 17:21:16 GMT

@Manndem wrote:

I have Sky Q and a 55" 4K Sony TV. 4K works on everything but Disney+.

Does anyone have a fix for this please?

@Manndem i'm assuming you have a UHD Q box but is your Q box also capable of HDR see the link below for different boxes as the original 2TB is UHD but not HDR capable. From memory Disney + only shows UHD HDR content so if your box is not HDR capable then you won't get UHD through the disney+ app

https://www.sky.com/help/articles/sky-software-updates

Re: No 4k on Disney+ app

Manndem — Sat, 14 Oct 2023 18:06:13 GMT

Thanks

My model number is 32B206 so it should support the HDR content. It works on Netflix and Apple TV+ fine.

Re: No 4k on Disney+ app

dansilkman — Sun, 29 Oct 2023 10:04:50 GMT

I've got same issue. I get 4k content all through my smart tv apps Netflix and Disney but in sky q only Netflix is showing 4k. Disney is still showing just HD

Re: No 4k on Disney+ app

Laing1 — Sun, 29 Oct 2023 10:59:18 GMT

@dansilkman wrote:

I've got same issue. I get 4k content all through my smart tv apps Netflix and Disney but in sky q only Netflix is showing 4k. Disney is still showing just HD

@dansilkman see my response to @Manndem it also applies to you

is your Q box also capable of HDR see the link below for different boxes as the original 2TB is UHD but not HDR capable. From memory Disney + only shows UHD HDR content so if your box is not HDR capable then you won't get UHD through the disney+ app

https://www.sky.com/help/articles/sky-software-updates

Re: No 4k on Disney+ app

PandJ2020 — Sun, 29 Oct 2023 11:14:18 GMT

@dansilkman wrote:
I've got same issue. I get 4k content all through my smart tv apps Netflix and Disney but in sky q only Netflix is showing 4k. Disney is still showing just HD

If you have a native TV app then always use that... (The Q box forces a refresh rate for starters)

Re: No 4k on Disney+ app

dansilkman — Wed, 01 Nov 2023 19:05:48 GMT

Sky technical actually got back to me and said it's all about rhe 2160 8 bit or 10bit compatibility. My box is showing only 2160 8 bit which is fine for 'netflix uhd but not prime or Disney which need 10 bit compatibility with the tv. Not sure how I would know that before buying the new tv which I did last week but safe to say I'll just use the smart tv apps in tv to watch the UHD

Re: No 4k on Disney+ app

nigea99 — Wed, 01 Nov 2023 19:30:33 GMT

@dansilkman wrote:

Sky technical actually got back to me and said it's all about rhe 2160 8 bit or 10bit compatibility. My box is showing only 2160 8 bit which is fine for 'netflix uhd but not prime or Disney which need 10 bit compatibility with the tv. Not sure how I would know that before buying the new tv which I did last week but safe to say I'll just use the smart tv apps in tv to watch the UHD

hi @dansilkman

As others have said best to use the inbuilt TV apps.

However, if your Q box is HDR capable you are not getting the best from it

I think on Sony Tvs you need to set the HDMI used for SKY Q to enhanced or possibly 'Full' to be able to set 10 bit & get HDR - if I have got it wrong I am sure one of the others will correct me (unless I can find the setting first) .

Re: No 4k on Disney+ app

dansilkman — Wed, 01 Nov 2023 20:36:23 GMT

I've got a Samsung 2023 model UHD

Re: No 4k on Disney+ app

dansilkman — Wed, 01 Nov 2023 20:39:11 GMT

Just checked and I am on the hardware version that supports HDR

Re: No 4k on Disney+ app

dansilkman — Wed, 01 Nov 2023 20:59:51 GMT

SOLVED!! changed the hdmi input signal to hdr on the tv settings. Found this info on digital spy forum about changing hdr settings on a Samsung tv but you guys led me to it!!

thanks

Re: No 4k on Disney+ app

Chodley — Wed, 01 Nov 2023 21:05:26 GMT

@dansilkman wrote:
SOLVED!! changed the hdmi input signal to hdr on the tv settings. Found this info on digital spy forum about changing hdr settings on a Samsung tv but you guys led me to it!!

thanks

Cool. Why Sony and Samsung make you jump through these hoops to get 10bit/HDR working on HDMI mystifies me. I reckon it's some energy ratings fiddle.

Re: No 4k on Disney+ app

61glenshee — Sun, 10 Dec 2023 16:47:09 GMT

Hi, where exactly is this in Samsung TV settings? Just to confirm, you have Disney+ in 4K Ultra HD from Sky Q app?

Re: No 4k on Disney+ app

Laing1 — Sun, 10 Dec 2023 16:59:06 GMT

@61glenshee wrote:

Hi, where exactly is this in Samsung TV settings? Just to confirm, you have Disney+ in 4K Ultra HD from Sky Q app?

@61glenshee unless its changed the Disney+ app on Sky Q only produces 4K UHD with HDR if your TV or Q box is incapable of handling HDR then you will not get 4K/UHD on the app

which is why @dansilkman needed to change his Q box to 10 bit as you need 10 bit for HDR on a Q box

Re: No 4k on Disney+ app

dansilkman — Mon, 11 Dec 2023 07:30:14 GMT

I had the issue with all my apps through sky q before I changed the setting. Apps on sky q weren't showing content in 4k but the apps via my Samsung smart tv were. I had to change the setting in Samsung tv first then go into sky q advanced setting and change to 10bit 2160. Then the sky q apps showed 4k

Re: No 4k on Disney+ app

Chodley — Mon, 11 Dec 2023 08:12:27 GMT

@61glenshee wrote:
Hi, where exactly is this in Samsung TV settings? Just to confirm, you have Disney+ in 4K Ultra HD from Sky Q app?

You'll have to hunt for it but it's something like "UHD HDMI colour" and you do it per-port.

Re: No 4k on Disney+ app

61glenshee — Mon, 11 Dec 2023 13:34:55 GMT

If someone could direct me to exact settings I need to change on Samsung TV and then SkyQ box that would be great. Can't seem to find anything.

Just to confirm I get 4K UHD on all apps on SkyQ box (Netflix, Amazon Prime) but not Disney+. I do however get 4K UHD on Disney+ via Samsung own app.

Would just like all 4K UHD apps available via SkyQ box. Thanks

Re: No 4k on Disney+ app

dansilkman — Mon, 11 Dec 2023 16:30:46 GMT

its all here:

(Removed)

Press Home Button on Samsung Smart Control → Settings → Picture → Expert Settings → HDMI UHD Color → Select the HDMI port → On → Yes

Moderator note: Removed third party link

Re: No 4k on Disney+ app

Chodley — Mon, 11 Dec 2023 16:54:49 GMT

Not surprised they can't find it.

@61glenshee once you've done that you have to set the output picture resolution on the Q to 2160p / 10bit colour.

that is easy to find in the Q settings.

Re: No 4k on Disney+ app

Laing1 — Mon, 11 Dec 2023 17:18:21 GMT

@61glenshee wrote:

If someone could direct me to exact settings I need to change on Samsung TV and then SkyQ box that would be great. Can't seem to find anything.

Just to confirm I get 4K UHD on all apps on SkyQ box (Netflix, Amazon Prime) but not Disney+. I do however get 4K UHD on Disney+ via Samsung own app.

Would just like all 4K UHD apps available via SkyQ box. Thanks

@61glenshee can you confirm which main Q box you have as per the link below

https://www.sky.com/help/articles/sky-software-updates