topic Missing power cable from replacement Sky Q box in Sky Q

Missing power cable from replacement Sky Q box

L0m4X — Sun, 10 Dec 2023 14:56:53 GMT

I received a replacement Sky Q box as the original one had a HD issue but there was no power cable supplied.

I have tried to call Customer Services but just couldn't get through to anyone,. It's the most infuriating system!!

Can someone help me get a power cable supplied?

Thanks

Re: Missing power cable from replacement Sky Q box

nigea99 — Sun, 10 Dec 2023 15:09:27 GMT

hi @L0m4X

What is the type of connector on your box - is it a blue coloured one with a figure of 8 socket or is it a round orange multi pin ?

If the former you might find it eaisier to just get a new cable yourself from many sources - search for IEC C7 figure of eight

If the latter it is a proprietary power supply & you will need one from SKY although we may be able to refer your post to a support team

Re: Missing power cable from replacement Sky Q box

L0m4X — Sun, 10 Dec 2023 15:11:16 GMT

Thanks @nigea99 from the prompt response.

The original had the 2 pin cable but the new one has the multi pin. 😞

Re: Missing power cable from replacement Sky Q box

nigea99 — Sun, 10 Dec 2023 15:15:01 GMT

@L0m4X wrote:

Thanks @nigea99 from the prompt response.

The original had the 2 pin cable but the new one has the multi pin. 😞

hi @L0m4X

In which case I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Hopefully they can sort you out - it may need another replacement box sending rather than just a power supply.

BTW there may have been a power supply in the box - we know people do often miss them as they don't know to look for one

Re: Missing power cable from replacement Sky Q box

Lisa-P1987 — Sun, 10 Dec 2023 15:57:30 GMT

Thanks for escalating this. We’ve sent @L0m4X an invite to chat.

Re: Missing power cable from replacement Sky Q box

Smills — Sat, 06 Jan 2024 20:28:22 GMT

I had to get my Sky Q box replaced due to it being faulty.

came today via DPD and the man said he needed the old one NOW as he needed to take it back so I had to rush and get the old one and give it to him, he already had just the new box in his hand, handed it over and took the old one.

i went to plug it all in and the old power cable won't work as the new box is circular 5pin.

spoke to sky and was told they Have to book an engineer, 25th is the earliest, spoke to people who have had the same issue and they had a cable sent out next day!!!

Re: Missing power cable from replacement Sky Q box

Preston_jim — Mon, 25 Mar 2024 14:55:27 GMT

Hi,

I have had same issue as in post. Old box had blue figure 8 cable new one has different. Asked the delivery person about cables who said there was none in box. Please can I get a replacement asap

Re: Missing power cable from replacement Sky Q box

RG57 — Mon, 30 Mar 2026 13:37:02 GMT

just done the same thing , replacment box arrived swapped the box only and driver left with the cables which to be honest I didn't see in the box. Now stucvk in a right pickle trying to get some sense out of Sky. Why on earth they went for a unique powere adaptoer is beyond me.

Re: Missing power cable from replacement Sky Q box

TimmyBGood — Mon, 30 Mar 2026 14:29:46 GMT

@RG57 wrote:

Why on earth they went for a unique powere adaptoer is beyond me.

Historically, because back in 2016-17 when the v2 main Q box was being designed Sky apparently still thought they were going to get the built-in Powerline data function of the 'Q hybrid mesh' going, and for that to work through an external mains transformer (adopted because the v1 UHD box had potential thermal issues) it needed a rather specialised multi-pin connector and presumably some interesting internal wiring.