topic Sky Q box needs to be constantly reset or software downloaded. in Sky Q

Sky Q box needs to be constantly reset or software downloaded.

Gordon99 — Sun, 10 Dec 2023 12:11:36 GMT

I constantly have to reset my Sky Q box as it won't display or play recordings etc. Once I've downloaded the software, it is fine for a few hours then the tv freezes and I have to reset again. Is the box kaput?

Re: Sky Q box needs to be constantly reset or software downloaded.

Invisiblename — Sun, 10 Dec 2023 12:51:39 GMT

@Gordon99 wrote:
I constantly have to reset my Sky Q box as it won't display or play recordings etc. Once I've downloaded the software, it is fine for a few hours then the tv freezes and I have to reset again. Is the box kaput?

If you're on the latest software, no download actually happens, it just means your box has had a reboot. Does sound like you need a replacement box.

Re: Sky Q box needs to be constantly reset or software downloaded.

Laing1 — Sun, 10 Dec 2023 12:57:43 GMT

@Gordon99 wrote:

I constantly have to reset my Sky Q box as it won't display or play recordings etc. Once I've downloaded the software, it is fine for a few hours then the tv freezes and I have to reset again. Is the box kaput?

@Gordon99 yes it does sound as the the box may be on it's way out

I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Q box needs to be constantly reset or software downloaded.

Lisa-P1987 — Sun, 10 Dec 2023 13:20:43 GMT

Thanks for escalating this. We’ve sent @Gordon99 an invite to chat.

Re: Sky Q box needs to be constantly reset or software downloaded.

Lisa-P1987 — Tue, 12 Dec 2023 14:37:26 GMT

We are still looking to help you @Gordon99 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks