topic Technical fault in Sky Q

Technical fault

MandiGaffney — Sun, 10 Dec 2023 09:03:42 GMT

Hi All, I've been having issues with my second box in the bedroom saying technical fault, It's ok once I turn it off and back on usually but now it won't connect at all, and I am now experiencing issues with the main box, it hasn't recorded any of my programmes, when I try and watch them it says recording failed technical fault, Can anyone advise please? I've tried turning the box off and then back on

Re: Technical fault

oldfella — Sun, 10 Dec 2023 09:25:17 GMT

@MandiGaffney wrote:

Hi All, I've been having issues with my second box in the bedroom saying technical fault, It's ok once I turn it off and back on usually but now it won't connect at all, and I am now experiencing issues with the main box, it hasn't recorded any of my programmes, when I try and watch them it says recording failed technical fault, Can anyone advise please? I've tried turning the box off and then back on

Hi @MandiGaffney

You could have a hard drive failure.

Check the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: Technical fault

MandiGaffney — Sun, 10 Dec 2023 13:30:08 GMT

Thank you for your reply! It turned out it was the storage that was full and just needed deleting

Re: Technical fault

Taylor2Sky — Sun, 10 Dec 2023 14:09:18 GMT

Hi everyone

I cannot get any channel on my SKYGLASS says "please wait while your program loads" Then says there is a technical fault.
Then goes

back to all the screen programs to watch. But cannot load.
internet is connected ✔️