topic Re: Sky Q mini box becomming non-responsive in Sky Q

Sky Q mini box becomming non-responsive

Gillby — Sat, 09 Dec 2023 19:18:50 GMT

Several times a day I need to reboot my sky q mini box as it becomes non-responsive to the remote control, or even the power button on the box. It’s getting ridiculous as in every hour. Any help please??

I have reset the remote by pressing 7-9 and then 1-3

checked for software updates

but it doesn't respond. The only thing that works is rebooting the box.
surely there must be a fix for this

Re: Sky Q mini box becomming non-responsive

Mr+Flibbles+86 — Sun, 10 Dec 2023 08:39:10 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q mini box becomming non-responsive

Addie15 — Tue, 12 Dec 2023 08:40:27 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Q mini box becomming non-responsive

Gillby — Tue, 12 Dec 2023 10:32:51 GMT

I tried to respond.

can someone please help?

Re: Sky Q mini box becomming non-responsive

Laing1 — Tue, 12 Dec 2023 14:43:21 GMT

@Gillby wrote:

I tried to respond.

can someone please help?

@Gillby I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Q mini box becomming non-responsive

Addie15 — Tue, 12 Dec 2023 14:52:24 GMT

Hi there! Thank you for escalating this. We have sent an invite to Gillby.

Re: Sky Q mini box becomming non-responsive

Greenfingers001 — Thu, 14 Dec 2023 14:52:14 GMT

We are still looking to help you @Gillby . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks