topic Re: Sky Mini boxes No TV Signal in Sky Q

Sky Mini boxes No TV Signal

hibeenicol — Sat, 09 Dec 2023 19:12:21 GMT

Starting last night my Mini box shows no satellite signal.

Tried troubleshooting by doing the normal.

Reset Network

Reactivate connection

Switch off

Switch off/On with reset button held

Reboot router

All of these steps done multiple times on Main box and mini box.

I also have a mini box that hasn't been plugged in for a while and tried that. As soon as it was connected it has the same issue.

Mini boxes show that they are connected to the main box and the network.

Things not working -

Live TV, TV Guide and recordings.

Everything requiring internet works fine.

Anyone else have the same issue, I think the main box is the issue and unfortunately probably needs replaced by an engineer.

Re: Sky Mini boxes No TV Signal

Laing1 — Sat, 09 Dec 2023 20:04:13 GMT

@hibeenicol wrote:

Starting last night my Mini box shows no satellite signal.

Tried troubleshooting by doing the normal.

Reset Network

Reactivate connection

Switch off

Switch off/On with reset button held

Reboot router

All of these steps done multiple times on Main box and mini box.

I also have a mini box that hasn't been plugged in for a while and tried that. As soon as it was connected it has the same issue.

Mini boxes show that they are connected to the main box and the network.

Things not working -

Live TV, TV Guide and recordings.

Everything requiring internet works fine.

Anyone else have the same issue, I think the main box is the issue and unfortunately probably needs replaced by an engineer.

@hibeenicol I can see what you have said you have tried but the only thing I don't see is if you have rebooted the main box first then rebooted the mini boxes

ie
putting your main box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Sky Mini boxes No TV Signal

hibeenicol — Sun, 10 Dec 2023 07:06:38 GMT

Yeah I did that as well.

I've managed to resolve the issue by resetting the hard drive on the main box. Unfortunately losing all recordings but it has resolved the issue for now.

Re: Sky Mini boxes No TV Signal

Adamduff — Sun, 10 Dec 2023 07:41:56 GMT

I'm having the same problem, checked dish and cables seem ok.

sky q box turned off and on with remote and power has been cycled.

Still no signal.

Re: Sky Mini boxes No TV Signal

Daniel0210 — Sun, 10 Dec 2023 08:42:01 GMT

@Adamduff wrote:

I'm having the same problem, checked dish and cables seem ok.

A visual check of the dish isn't going to confirm whether the dish is slightly out of alignment.

Still no signal.

”No signal” tends to be a message from your TV (in which case check the cables going to the TV). A “no satellite signal” message relates to your Sky box.

For a “no satellite signal” message look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.

Re: Sky Mini boxes No TV Signal

pc0889 — Sat, 08 Jun 2024 20:02:20 GMT

Yes. A hard drive reset works. Thank you for great advice.