topic Re: I have added netflix on to sky on the sky app i cant seem to sign in when i follow steps it say in Sky Q

I have added netflix on to sky on the sky app i cant seem to sign in when i follow steps it says i

Shani40 — Sat, 09 Dec 2023 21:07:14 GMT

I have added netflix on to sky on the sky app i cant seem to sign in when i follow steps it says it doesnt recognise my account im using sky sign in details.

Re: I have added netflix on to sky on the sky app i cant seem to sign in when i follow steps it say

oldfella — Sat, 09 Dec 2023 21:15:26 GMT

@Shani40 wrote:

I have added netflix on to sky on the sky app i cant seem to sign in when i follow steps it says it doesnt recognise my account im using sky sign in details.

Hi @Shani40

Have you activated your Netflix Account?

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix

Re: I have added netflix on to sky on the sky app i cant seem to sign in when i follow steps it say

Shani40 — Sat, 09 Dec 2023 21:22:15 GMT

Ive tried following the steps it only gives me option to join or sign in i use sky email is there another way i ahould be doing it?

Re: I have added netflix on to sky on the sky app i cant seem to sign in when i follow steps it say

oldfella — Sat, 09 Dec 2023 21:35:22 GMT

@Shani40 wrote:

Ive tried following the steps it only gives me option to join or sign in i use sky email is there another way i ahould be doing it?

Hi @Shani40

On your Sky Q box check that Ultimate TV or Netflix is shown in your account.

You can check this in the Q box Home menu.

Scroll down to the bottom and select My Sky.

Re: I have added netflix on to sky on the sky app i cant seem to sign in when i follow steps it say

Shani40 — Sat, 09 Dec 2023 21:43:43 GMT

Yes it shows i have it and also shows when i look at products on my sky q app.

Re: I have added netflix on to sky on the sky app i cant seem to sign in when i follow steps it say

oldfella — Sat, 09 Dec 2023 21:52:04 GMT

@Shani40 wrote:

Yes it shows i have it and also shows when i look at products on my sky q app.

Hi @Shani40

Check the following link

https://www.sky.com/help/articles/fixing-problems-with-netflix-netflix-missing-call-to-upgrade-osm

Re: I have added netflix on to sky on the sky app i cant seem to sign in when i follow steps it say

Shani40 — Sat, 09 Dec 2023 22:48:56 GMT

Still says they cant find account with my details but sky shows i defo have netflix not sure if ive done summat wrong or not

Re: I have added netflix on to sky on the sky app i cant seem to sign in when i follow steps it say

Shani40 — Mon, 11 Dec 2023 06:31:59 GMT

I called sky they removed netflix and re added its working now