topic Returns in Sky Q

Returns

Tina+Takel — Sat, 09 Dec 2023 12:04:18 GMT

Hi, I have returned to you in a pre paid package containing sky multi room box, remote control and lead on 27/11/23 at 15.25 and I have the post office receipt for proof. I received a message today by text to say if I don't return the items I could receive a non return charge. Hope this can get sorted. Many thanks. Mrs.C.Takel

Re: Returns

caesarome — Sat, 09 Dec 2023 13:40:47 GMT

@Tina+Takel

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

Re: Returns

Mr+Flibbles+86 — Sat, 09 Dec 2023 13:47:14 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Returns

SuzH83 — Sun, 10 Dec 2023 08:52:34 GMT

Exact same, returned in November and the threat of £118 charge for the 2 boxes if they arent returned.

I've cancelled my subscription because I cant afford it, so I'm ot going to take the risk of being hit with a bill like that.

Re: Returns

Daniel0210 — Sun, 10 Dec 2023 08:58:18 GMT

@SuzH83
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Returns

Addie15 — Mon, 11 Dec 2023 14:13:33 GMT

Update-We are closing the invite to @Tina+Takel after not receiving a response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.