topic Being charged for returned equipment in Sky Q

Being charged for returned equipment

Amitsi — Fri, 08 Dec 2023 15:47:00 GMT

I have cancelled Sky and returned the equipment. I have proof of postage and also an email from sky confirming that the equipment has been collected by their courier.

Yet I received an email today saying that equipment has not been returned and they will charge me 270 pounds. I am unable to reach anyone by phone.

I have done all that was asked for. How do I get this sorted. Any help would be really appreciated

Re: Being charged for returned equipment

Laing1 — Fri, 08 Dec 2023 16:00:53 GMT

@Amitsi wrote:

I have cancelled Sky and returned the equipment. I have proof of postage and also an email from sky confirming that the equipment has been collected by their courier.

Yet I received an email today saying that equipment has not been returned and they will charge me 270 pounds. I am unable to reach anyone by phone.

I have done all that was asked for. How do I get this sorted. Any help would be really appreciated

I have escalated this to sky

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Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Being charged for returned equipment

Greenfingers001 — Fri, 08 Dec 2023 16:21:20 GMT

Thanks for escalating this. We’ve sent @Amitsi an invite to chat.

Re: Being charged for returned equipment

Amitsi — Fri, 08 Dec 2023 18:21:59 GMT

Thank you for the escalation. I have responded to the chat invite and am waiting to hear back from SKy