topic Re: SkyQ Mini Box reboots daily in Sky Q

SkyQ Mini Box reboots daily

WillcoxFamily — Sat, 02 Dec 2023 10:27:46 GMT

I have 4 Q mini boxes and one of them seems to reboot itself everyday when I switch it in in the morning, then I have to wait a couple of hours for all of the menus to load which is really frustrating .

The box is connected via ethernet so don't have wifi issues.

any clues to fixing it would be appreciated but think it may need replacing

Re: SkyQ Mini Box reboots daily

Lisa-P1987 — Sun, 03 Dec 2023 09:15:15 GMT

Hi there @WillcoxFamily , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SkyQ Mini Box reboots daily

Addie15 — Tue, 05 Dec 2023 10:18:18 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: SkyQ Mini Box reboots daily

WillcoxFamily — Tue, 05 Dec 2023 10:58:00 GMT

I never had the invite, why's it closing?

Re: SkyQ Mini Box reboots daily

WillcoxFamily — Fri, 08 Dec 2023 15:17:43 GMT

please re-escalte

Re: SkyQ Mini Box reboots daily

MightyQuinn — Fri, 08 Dec 2023 15:24:45 GMT

Hi @WillcoxFamily You don't mention the time in the morning. Just checking that it has nothing to do with your Standby settings. https://www.sky.com/help/articles/using-the-standby-settings

Re: SkyQ Mini Box reboots daily

WillcoxFamily — Fri, 08 Dec 2023 15:45:21 GMT

Why would having it in Eco or active Mode make it do a complete hard reboot,

settings haven't been changed at all just started to do this recently and is set in Eco mode