topic Re: internet dropping out in Sky Q

internet dropping out

angie10 — Thu, 07 Dec 2023 15:36:00 GMT

Does anyone have any problems with wifi during the night? Constantly having no internet connection between 2am and 5 am. Have rebooted router numerous times to no avail. Tried to reach customer service but gave up!.Any help would be appreciated. Thanks.

Re: internet dropping out

cookiemonsteruk — Thu, 07 Dec 2023 15:38:12 GMT

@angie10

Do you have sky q that acts as a mesh . If so the timings may be due to the sky tv box having eco mode on

Re: internet dropping out

angie10 — Thu, 07 Dec 2023 15:48:08 GMT

do i have to turn eco mode off on all of my sky q boxes in order for my internet to not keep dropping? if so what option would this be? thanks

Re: internet dropping out

cookiemonsteruk — Thu, 07 Dec 2023 15:50:32 GMT

@angie10

Turn it off as below on the main box

https://www.sky.com/help/articles/using-the-standby-settings

I am not sure if it has to be done on the mini boxes as well but will bump this onto the sky q forum

Re: internet dropping out

cookiemonsteruk — Thu, 07 Dec 2023 15:53:19 GMT

@angie10

@nigea99 does eco mode just need turned off on the main q box or minis as well. Thanks👍

Re: internet dropping out

nigea99 — Thu, 07 Dec 2023 16:02:52 GMT

@cookiemonsteruk wrote:

@angie10

@nigea99 does eco mode just need turned off on the main q box or minis as well. Thanks👍

The eco mode setting & altetnatives are box independent so need setting on each box

Re: internet dropping out

cookiemonsteruk — Thu, 07 Dec 2023 16:05:16 GMT

@angie10

Apparently eco mode needs set to none on the main box and the minis as well

Re: internet dropping out

angie10 — Thu, 07 Dec 2023 16:16:05 GMT

thank you both for the help, will see how it goes tonight.

Re: internet dropping out

cookiemonsteruk — Thu, 07 Dec 2023 16:25:38 GMT

@angie10

Drop us a wee line in the morning if it doesn' 👍

Re: internet dropping out

Laing1 — Thu, 07 Dec 2023 16:35:24 GMT

@angie10 @cookiemonsteruk it's best to turn eco off on all the boxes and have them all set to the same setting either active or none

Re: internet dropping out

Chodley — Thu, 07 Dec 2023 17:26:09 GMT

Do you mean all internet access or internet access on the Sky Q boxes?