topic Re: Changed broadband, Sky q now not working in Sky Q

Changed broadband, Sky q now not working

Chrisl1210 — Wed, 06 Dec 2023 21:24:30 GMT

We've recently had youfibre installed at the house, I turned off the Sky Q Router/hub and the Sky Q box, I renamed the new WiFi to the old one, everything worked, connected to the WiFi straight away etc, then I turned on the Sky Q box.

It took a couple of attempts to get it to connect to the WiFi but it did, however we have lost satellite signal.

I have pulled the power out, left it a few minutes, even done the reset using Settings, 0, 0, 1 menu, however I still have the No Satellite Signal on a black screen, all menu options, such as Records, Catch Up, On Demand, Cinema, Apps just say To Use This Service, you need a satellite signal.

Does anyone have any suggestions I can try?

Thanks

Re: Changed broadband, Sky q now not working

oldfella — Wed, 06 Dec 2023 21:26:25 GMT

@Chrisl1210 wrote:

Hi

We've recently had youfibre installed at the house, I turned off the Sky Q Router/hub and the Sky Q box, I renamed the new WiFi to the old one, everything worked, connected to the WiFi straight away etc, then I turned on the Sky Q box.

It took a couple of attempts to get it to connect to the WiFi but it did, however we have lost satellite signal.

I have pulled the power out, left it a few minutes, even done the reset using Settings, 0, 0, 1 menu, however I still have the No Satellite Signal on a black screen, all menu options, such as Records, Catch Up, On Demand, Cinema, Apps just say To Use This Service, you need a satellite signal.

Does anyone have any suggestions I can try?

Thanks

Hi @Chrisl1210

Do you have your own dish or are you on a communal system?

Re: Changed broadband, Sky q now not working

Chrisl1210 — Wed, 06 Dec 2023 21:29:22 GMT

Hi, it's our own dish.

Re: Changed broadband, Sky q now not working

oldfella — Wed, 06 Dec 2023 21:37:48 GMT

@Chrisl1210 wrote:

Hi, it's our own dish.

OK @Chrisl1210

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.

Re: Changed broadband, Sky q now not working

Chrisl1210 — Wed, 06 Dec 2023 22:05:58 GMT

Thanks, engineer booked as I've still got the same issue.