topic Re: Sky mini box not working in Sky Q

Sky mini box not working

Dandy2336 — Fri, 11 Aug 2023 08:40:12 GMT

Everything is connected to internet

Re: Sky mini box not working

oldfella — Fri, 11 Aug 2023 08:55:02 GMT

@Dandy2336 wrote:

Everything is connected to internet

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

Re: Sky mini box not working

Dandy2336 — Fri, 11 Aug 2023 09:18:45 GMT

It just still comes up no signal

Re: Sky mini box not working

oldfella — Fri, 11 Aug 2023 09:22:07 GMT

@Dandy2336 wrote:

It just still comes up no signal

Hi @Dandy2336

Check that the HDMI cable is securely connected to TV and Q box.

Also check that you have selected the correct HDMI input for the Q box on your TV.

When you rebooted the mini did you get any message on your TV?

Re: Sky mini box not working

Dandy2336 — Fri, 11 Aug 2023 09:59:40 GMT

Just says no signal

Re: Sky mini box not working

oldfella — Fri, 11 Aug 2023 10:08:41 GMT

@Dandy2336 wrote:

Just says no signal

Hi @Dandy2336

First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

Failing this either

the HDMI lead is not correctly connected or faulty
The TV set is not switched to the correct input

Re: Sky mini box not working

Dandy2336 — Fri, 11 Aug 2023 11:42:15 GMT

Problem solved thanks

Re: Sky mini box not working

davus4 — Sun, 01 Oct 2023 16:55:38 GMT

Sky q mini box keeps stalling. Finally after about 40 minutes, a message has popped up saying connectivity issue between main box and mini box. No solution given

Re: Sky mini box not working

Geoffwhitfield — Wed, 18 Oct 2023 12:20:17 GMT

Sky mini box has technical fault I can get listings and see what recordings are available but when I select anything I get 'technical fault. All boxes ticked in settings on both boxes and other mini box works ok

Re: Sky mini box not working

Philip811 — Thu, 09 Nov 2023 10:06:12 GMT

Still won't connect even using that button.

Re: Sky mini box not working

Nick34 — Mon, 27 Nov 2023 10:59:12 GMT

Tv switched but no lights on mini box other thsn small red light glow from rear, indicating power on but no other lights showing in front

Re: Sky mini box not working

Nick34 — Mon, 27 Nov 2023 11:13:17 GMT

Sky TV working fine on main set. All green lights on Q Plus extension box. No Lights showing when buttons pressed on mini black box on second TV in Kitchen wwhich is unable to connect. Small light on back of black mini Box but no lights on fron when buttons pressed. Worked fine for months but no connection since yesterday.

Re: Sky mini box not working

Paul165 — Wed, 06 Dec 2023 12:42:26 GMT

My mini box isn't lighting up check fuse still not coming on

Re: Sky mini box not working

Salcab — Wed, 06 Dec 2023 20:29:56 GMT

my sky mini box has stopped working and I can't get a number anywhere to call !!!

I've tried it in another tv and nothing , it does say on the tv where the main sky box is connected the it's "connected" . When the plug is switched on the red light comes on then immediately goes off . Any ideas ? Thank you

Re: Sky mini box not working

Salcab — Wed, 06 Dec 2023 21:47:24 GMT

@Paul165 I'm having the same issue , have you resolved yours ?

Re: Sky mini box not working

MAVTAW — Sat, 13 Jan 2024 13:52:17 GMT

Yes it is connected

Re: Sky mini box not working

MAVTAW — Sat, 13 Jan 2024 14:04:59 GMT

Still no signal after doing all that.

Re: Sky mini box not working

kazza77 — Sat, 27 Jan 2024 14:10:02 GMT

Hi any help sky mini box stopped working I've rebooted sky q reset sky mini pressed button on front n red light staying on and xant get it to work

Re: Sky mini box not working all leads are connected and I have re booted 3 times. The second box in

Di123 — Sun, 21 Apr 2024 14:08:23 GMT

Why is my sky box showing no signal but a second box in another room is fine ?

Re: Sky mini box not working

Nicola96 — Wed, 22 May 2024 10:15:57 GMT

It's saying it's not connected to sky q box or the internet been like that since yesterday