topic Re: error code DSU 508 in Sky Q

error code DSU 508

BJM9 — Sat, 29 Apr 2023 19:54:02 GMT

I have a Netflix subscription via Sky TV that when 3 days ago I tried to use it suddenly appeared in the Spanish language. So I logged out and tried to log in again, now it came up in English but when I tried to log in again it says that I am subscribed and should wait a while for it to update the app. But then it says "Error code DSU_508"

Besides the main Sky+ box I have two Q boxes running two other TV's and they all have the same problem. I have rebooted the whole system multiple times without success.
I have phoned Sky, spent an hour on the phone going around in circles without success and I now don't know what to do as I am paying for a service that I cannot access. Can anyone help please!

Re: error code DSU 508

caesarome — Sat, 29 Apr 2023 21:28:36 GMT

Taken from here:

https://helpforum.sky.com/t5/Sky-TV/Error-Codes-on-Sky-Q-and-Glass/ba-p/4017045

This is a known error that can take a few tries to fix. It often occurs when upgrading packages, which can take anywhere from 30 seconds to 4 hours to finish uploading on your viewing card.

Unplug your Sky Q box from the mains and wait 30 seconds. Unplug all cables and your viewing card. Plug it all back in and go through the boot up process. If this doesn't work you may need to call for a refresh signal. 150 if you have Sky Mobile or Talk or the number under "Need more help" on this page - Sky Help | Sky.com

Re: error code DSU 508

BJM9 — Sun, 30 Apr 2023 20:54:53 GMT

Tried as suggested multiple times but it didn't work. Contacted Sky on phone to be told it wasn't a Sky problem ie: viewing card etc) but a problem with Netflix. They said that they would send a link as to how it could be fixed, but as of three hours later it has yet to arrive.
This problem has been ongoing for four days with multiple phone calls, community websites etc but all without any success at all.
I am severely losing faith in Sky Support Services to solve this problem!

Error code DSU 508

Seany70 — Wed, 05 Jul 2023 07:10:41 GMT

Trying to access Netflix on sky q, but keep getting error code DSU 508, have restarted sky q box to no avail

Any ideas

Re: Error code DSU 508

oldfella — Wed, 05 Jul 2023 08:43:37 GMT

@Seany70 wrote:

Trying to access Netflix on sky q, but keep getting error code DSU 508, have restarted sky q box to no avail

Any ideas

Hi @Seany70

This code normally means that you are already subscribed.

Are you trying to watch content or activate?

Re: Error code DSU 508

Seany70 — Wed, 05 Jul 2023 08:47:27 GMT

Trying to activate new account

Re: Error code DSU 508

oldfella — Wed, 05 Jul 2023 08:57:38 GMT

@Seany70 wrote:

Trying to activate new account

Looks like you already have an Activated account @Seany70

Is this a new account or are you trying to move your account to Sky?

see help link

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix

Re: Error code DSU 508

Seany70 — Wed, 05 Jul 2023 09:41:12 GMT

It's a new account, was basically sharing son account, last year tried to link it to my sky package, but didn't work, so he carried on paying and us watching. But with the crack down on Netflix, thought I would set up my own account as paying through sky anyway.

Re: Error code DSU 508

oldfella — Wed, 05 Jul 2023 09:54:43 GMT

@Seany70 wrote:

It's a new account, was basically sharing son account, last year tried to link it to my sky package, but didn't work, so he carried on paying and us watching. But with the crack down on Netflix, thought I would set up my own account as paying through sky anyway.

Hi @Seany70

Make sure that nobody is signed in to Netflix on your Q box.

Provided Ultimate TV or Netflix is shown on your Account you should be able to activate your Sky Netflix

Re: Error code DSU 508

Seany70 — Wed, 05 Jul 2023 13:40:43 GMT

No one else is signed in as only one box and have signed it of Netflix, but still shows dsu508 error?

Re: error code DSU 508

Helen101 — Wed, 15 Nov 2023 11:23:47 GMT

Error code on Netflix is DSU508 we pay for it through sky but can't watch Netflix

Re: error code DSU 508

Johncrm — Wed, 06 Dec 2023 12:40:32 GMT

Spent 3 hours on the phone and finally got this resolved.

Sky support were completely useless.

Netflix support were very helpful and explained the problem and what needs to be done.

We had Netflix associated with my sister's email (that we were using to watch Netflix).

Netflix support talked me through steps where by I gave them the Service Code and they removed the association of my sister's Netflix account under her email and then I used my own Netflix email (that I set up brand new today) to login. I recommend you call Netflix to get this sorted.