https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4500980#M617853 <P>I have never received a returns box and your trying to charge me for not returning it I have spoke to someone on the phone and they said they was going to send me one and never did and I'm not very happy and not paying the late fee as it's not my fault&nbsp;</P> Wed, 06 Dec 2023 12:28:15 GMT Owsey 2023-12-06T12:28:15Z https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4500980#M617853 <P>I have never received a returns box and your trying to charge me for not returning it I have spoke to someone on the phone and they said they was going to send me one and never did and I'm not very happy and not paying the late fee as it's not my fault&nbsp;</P> Wed, 06 Dec 2023 12:28:15 GMT https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4500980#M617853 Owsey 2023-12-06T12:28:15Z https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4500983#M617854 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3919010">@Owsey</a>&nbsp;<BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.<BR /><BR /><STRONG>Note: </STRONG>If you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.</P> Wed, 06 Dec 2023 12:32:28 GMT https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4500983#M617854 Daniel0210 2023-12-06T12:32:28Z