topic Re: Lost TV Channels following Switch to SkyQ in Sky Q

Lost TV Channels following Switch to SkyQ

Swindonviewer — Tue, 05 Dec 2023 13:34:08 GMT

I had my Sky+ box exchanged for SkyQ a few days ago, since when I no longer receive a signal to a dozen or so TV channels that I received with Sky+ continuously over the previous 8 years. These include Ch 103 ITV1 HD, Ch 105 CH5 HD, Ch 135 E4, Ch 203 ITV1 +1, Ch 313 Film4, Ch 411 TNT Sports 2, Ch 421 TNT Sports 4, Ch 503 BBC News HD, Ch 504 BBC Parliament HD and a few others.

I would have expected to be able to access all the same channels that I was previously receiving but the SKY TV engineer who replaced the box advised that, if I experienced any issues with lost signal, it would be a matter for my provider (See the Light).

Has anyone experienced similar issues who can advise, please?

Re: Lost TV Channels following Switch to SkyQ

nigea99 — Tue, 05 Dec 2023 13:36:53 GMT

hi @Swindonviewer

Do you have your own dish or are you fed by a communal system ?

Re: Lost TV Channels following Switch to SkyQ

Swindonviewer — Tue, 05 Dec 2023 13:38:11 GMT

Communal. Wired into house (not dish).

Re: Lost TV Channels following Switch to SkyQ

TimmyBGood — Tue, 05 Dec 2023 13:38:48 GMT

@Swindonviewer wrote:

I would have expected to be able to access all the same channels that I was previously receiving but the SKY TV engineer who replaced the box advised that, if I experienced any issues with lost signal, it would be a matter for my provider (See the Light).

Does that indicate you are on one of the very rare fibre-satellite (IRS) television installations?

Re: Lost TV Channels following Switch to SkyQ

nigea99 — Tue, 05 Dec 2023 13:42:15 GMT

@Swindonviewer wrote:

Communal. Wired into house (not dish).

hi @Swindonviewer which is why the Engineer said you would need to refer to your provider.

SKy Q is slightly more sensitive to signal strength than SKY HD

Out of interest, did the engineer test all the transponders and find issues at that point of installation ?

Re: Lost TV Channels following Switch to SkyQ

Swindonviewer — Tue, 05 Dec 2023 13:53:03 GMT

Hi nigea99, yes, he tested and said that I wasn't receiving a signal to a number of channels (before installing SkyQ). The majority were foreign language, children's TV channels etc that I would never want to view, so hadn't missed them and don't want to watch them now. I agreed to proceed with the switch to SkyQ on the basis that I wouldn't lose any of the channels I was currently receiving.

I spoke to See the Light today but his remote tests didn't solve the problem. Their engineer is coming tomorrow. Is there a way I can get a list of the Channels I should be able to receive for my package?

Re: Lost TV Channels following Switch to SkyQ

nigea99 — Tue, 05 Dec 2023 14:03:01 GMT

@Swindonviewer wrote:

Hi nigea99, yes, he tested and said that I wasn't receiving a signal to a number of channels (before installing SkyQ). The majority were foreign language, children's TV channels etc that I would never want to view, so hadn't missed them and don't want to watch them now. I agreed to proceed with the switch to SkyQ on the basis that I wouldn't lose any of the channels I was currently receiving.

I spoke to See the Light today but his remote tests didn't solve the problem. Their engineer is coming tomorrow. Is there a way I can get a list of the Channels I should be able to receive for my package?

Although not a 1-1 match probably the easiest list I can point you at is the SKY Glass/Stream list - most of those listed as not available for Glass/Stream should be available to you I think also

https://www.sky.com/help/articles/tv-channel-list-sky-glass

Re: Lost TV Channels following Switch to SkyQ

TimmyBGood — Tue, 05 Dec 2023 14:08:27 GMT

@Swindonviewer wrote:

I spoke to See the Light today but his remote tests didn't solve the problem. Their engineer is coming tomorrow.

Which presumably does indicate it's an IRS setup, because otherwise broadcast channel loss is not a network issue.

Re: Lost TV Channels following Switch to SkyQ

TimmyBGood — Tue, 05 Dec 2023 14:10:35 GMT

@nigea99 @Swindonviewer

Fibre IRS is satellite television, though, so channels should be as on Q. The point is the dish doesn't have to be local.

Re: Lost TV Channels following Switch to SkyQ

nigea99 — Tue, 05 Dec 2023 14:13:39 GMT

@TimmyBGood wrote:

@nigea99 @Swindonviewer

Fibre IRS is satellite television, though, so channels should be as on Q. The point is the dish doesn't have to be local.

Yes - I don't, personally, have a suitable link to a channel list via Satellite hence my note & use of the Glass / Stream link

Re: Lost TV Channels following Switch to SkyQ

TimmyBGood — Tue, 05 Dec 2023 14:17:55 GMT

@Swindonviewer wrote:

Is there a way I can get a list of the Channels I should be able to receive for my package?

In theory you should 'receive' every channel in the EPG which doesn't require either a Sky subscription add-on (Sport/Cinema) or a subscription directly from an external provider (TNT etc).

I'd caution that there's very limited experience in this forum with STL set-ups though.

Re: Lost TV Channels following Switch to SkyQ

Swindonviewer — Tue, 05 Dec 2023 14:23:35 GMT

Thanks Timmy, I have the Sky Signature package (8 years plus) and Sky Sports, with TNT Sports via BT.

I'll see what the See the Light engineer has to say tomorow.

Re: Lost TV Channels following Switch to SkyQ

TimmyBGood — Tue, 05 Dec 2023 14:25:40 GMT

@Swindonviewer

Just a though: is the Q box plugged straight into a 'satellite' cable or to a wall port with multiple connections (such as radio and/or terrestrial television)?

Re: Lost TV Channels following Switch to SkyQ

Swindonviewer — Tue, 05 Dec 2023 14:52:31 GMT

It's connected to the wall socket marked "SAT 2". The "SAT 1" port has nothing connected to it.

Re: Lost TV Channels following Switch to SkyQ

Swindonviewer — Tue, 05 Dec 2023 14:59:52 GMT

Sorry, I should have added that the socket also has a "FM/DAB" port (which has nothing plugged into it) and another aerial socket, which has my VCR plugged into it.

Re: Lost TV Channels following Switch to SkyQ

TimmyBGood — Tue, 05 Dec 2023 15:07:23 GMT

@Swindonviewer wrote:

I should have added that the socket also has a "FM/DAB" port (which has nothing plugged into it) and another aerial socket, which has my VCR plugged into it.

That's potentially significant: such sockets can contain hardware frequency filtering that the signal required by a Q box doesn't like but which are fine for Sky+/Sky+ HD and Freesat

Re: Lost TV Channels following Switch to SkyQ

Swindonviewer — Tue, 05 Dec 2023 15:14:09 GMT

Thanks. I'll see what the engineer says about that tomorrow. The other houses on this estate will have the same set up. My neighbours haven't mentioned a similar issue, although the Sky engineer mentioned that other houses a little further away that were built earlier had done. It seems odd that only some channels are affected (but I know nothing about fibre optic cable).

Thanks again everyone!

Re: Lost TV Channels following Switch to SkyQ

TimmyBGood — Tue, 05 Dec 2023 15:18:41 GMT

@Swindonviewer wrote:

It seems odd that only some channels are affected (but I know nothing about fibre optic cable).

If it's a frequency filter issue then that might well only affect some channels (and the IRS thing is a red herring ; )

Sky installers on conventional satellite systems routinely remove such filtered faceplates where possible.

Re: Lost TV Channels following Switch to SkyQ

Godfrey — Tue, 05 Dec 2023 16:03:25 GMT

Typical setup when provided with an optical communal distribution.

Sky+HD / Freesat (Universal Legacy LNB format) Sky+HD / Freesat (Universal Legacy LNB format)

Sky Q receiver (SCR format) Sky Q receiver (SCR format)

NB the signal from a Fibre IRS dSCR GTU will pass through a filtered wall plate with no problems, and the Sky Q receiver will be required to be configured to use SCR LNB format.

Godfrey.

Re: Lost TV Channels following Switch to SkyQ

nigea99 — Tue, 05 Dec 2023 15:59:26 GMT

@Godfrey wrote:

Typical setup when provided with an optical communal distribution.

Sky+HD / Freesat (Universal Legacy LNB format) Sky Q receiver (SCR format)

NB the signal from a Fibre IRS dSCR GTU will pass through a filtered wall plate with no problems, and the Sky Q receiver will be required to be configured to use SCR LNB format.

Godfrey.

Many thanks for posting here & it seems you have answered a question that was going through my mind regarding the filtered paltes when set to SCR 🙂